Lounge Attendant / Guest Services Officer (Early Morning; Denver International Airport)

Opening Lounge Attendant - Capital One Lounge, Denver International Airport

*Please note, this is an on-site role at the Denver Airport in the Capital One Lounge*

We have 3 openings for Opening / Early Morning Shift:

• Thurs-Mon 4:30 AM – 1:00 PM

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

The Denver Capital One Lounge is a Premier & Award Winning Airport Lounge!

Benefits:

• Free EcoPass provided by the company
• Medical Insurance
• Dental insurance
• Vision insurance
• 401K
• Paid Time Off (vacation and sick)
• Holidays/Holiday Pay
• Career Advancement
• Free $50K life insurance

ABOUT THE JOB:

The Lounge Attendant is a personal representation of the service and overall hospitality of the staff and the Lounge. While guests are waiting to be checked-in or waiting for assistance, it is the job of the Receptionist to ensure that the guests are made comfortable and kept informed of the status of their needs or wait times. We create unforgettable experiences for our guests!

Upon guest’s arrival to their tables, the Lounge Attendant will greet them and will offer a delightful experience by ensuring that their every need is met. Tables will be kept clean at all times, drinks refilled, and special food allergies or other accommodations tend to.

The duties of a Lounge Attendant include:

• Ensure complete guest satisfaction
• Provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
• Assist passengers with their luggage if required. Prepare and serve coffee, cappuccino, latte and alcoholic drinks, upsell premium drinks, while monitoring the alcoholic consumption of customers.
• Carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
• Be able to work as a team and assist other colleagues within different responsibilities
• Take initiative to identify areas for improvement and participate in continual improvement activities.
• Anticipate needs of others in a fast-paced environment
• To be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations
• There will be moments where you will be required to remain calm, positive, and caring even when our customers are not
• Interact with guests in a professional and pleasant manner Welcome guests assist them throughout their stay Be knowledgeable about the lounge and the services it provides. Provide all the information that guests need to enjoy their stay. This may include providing information on the facilities and the services able to be booked.
• Restock food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary
• Certification and/or Food Handlers / Food Managers Permit, as applicable
• Possess basic working knowledge of alcoholic beverages
• Minimum Qualifications:
• High school diploma or GED is required
• Must be authorized to work in the U.S.
• Ability to read, write, fluently speak and understand the English language.
• Related background in hospitality, customer service or restaurant/bar service
• One to two years related experience and/or training or equivalent combination of education and experience
• Knowledge of cash management and experience in general office/document administration.
• Must be at least 18 or 21 years of age according to state law
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification

Essential Job Functions:

• Must be able to perform the following essential duties complying with company standards:
• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views
• Must be able to stand during entire scheduled shift
• Ability to read and interpret basic documents, and comply with all Company policies and procedures
• Ability to solve practical problems and deal with a variety of passenger/customer issues
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
• Ability to follow all lawful safety, health and liquor rules and regulations
• Personal appearance and grooming that will present a favorable corporate and customer image

Requirements:

• Report to work on time and practice perfect attendance
• Ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
• Must be able to handle multiple tasks and possess outstanding communication skills, problem solving, and organizational skills.
• Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
• Must be able to lift 35 pounds, 40 inches high without the aid of another person
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart

EEOE STATEMENT

At Plaza Premium Group, we believe in enabling everyone to succeed. We seek to recruit, develop and retain the most talented and passionate people from a wide variety of backgrounds. We are proud of each other and are committed to providing an environment of mutual respect where equal employment and promotion opportunities are available based on merit alone to all applicants and team members from all walks of life and experience without regard to race, color, age, national origin, religion, marital status, gender, sexual orientation, gender identity, gender expression, genetic information, disability, or military and veteran status.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25