What are the responsibilities and job description for the Spa Director position at Plaza Hotel Pioneer Park?
Job Title: Spa Director
Department: Spa Operations
Reports to: Regional Manager
Job Type: Exempt
Job Summary
The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. This includes overseeing day-to-day operations, team leadership,guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality experience for guests while maintaining a motivated, professional, and service-focused team.
Key Responsibilities
Leadership & Operations:
Education & Experience:
Department: Spa Operations
Reports to: Regional Manager
Job Type: Exempt
Job Summary
The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. This includes overseeing day-to-day operations, team leadership,guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality experience for guests while maintaining a motivated, professional, and service-focused team.
Key Responsibilities
Leadership & Operations:
- Manage all aspects of spa operations including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.
- Lead, hire, train, and develop a team of therapists, front desk staff, and spa attendants.
- Ensure all services meet or exceed industry standards and client expectations.
- Maintain inventory of products, supplies, and equipment; manage purchasing and vendor relationships.
- Ensure compliance with all health, safety, and hygiene regulations.
- Ensure we are in compliance of all permits/licensing of location
- Ensure your massage therapists licenses are up-to-date
- Develop and manage the annual spa budget including revenue targets, expense control, and profitability.
- Monitor daily, weekly, and monthly financial performance; take corrective action as needed to meet goals.
- Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.
- Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings.
- Handle guest feedback and resolve issues in a timely, professional manner.
- Oversee guest satisfaction metrics and implement service improvement plans as needed.
- Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.
- Collaborate with hotel/resort marketing teams (if applicable) to align branding and increase visibility.
- Identify trends and new opportunities in spa and wellness services.
Education & Experience:
- Bachelor's degree in Hospitality, Business, or related field preferred.
- 5 years of progressive leadership experience in spa, wellness, or hospitality operations.
- Proven track record of leading high-performing teams and delivering strong financial results.
- Strong leadership, coaching, and team development skills.
- Exceptional customer service and interpersonal skills.
- Financial acumen, with experience managing budgets and P&L.
- Proficiency in spa booking and POS systems (e.g., Mindbody, Booker, SpaSoft).
- Knowledge of spa modalities, wellness trends, and retail merchandising.
- Ability to stand for extended periods.
- Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
- Must be able to lift up to 25 pounds.
- Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.
- Require evening, weekend, and holiday hours depending on client scheduling.