SHIFT MANAGER - TABLE GAMES

Description

POSITION SUMMARY: Implement and ensure compliance with approved policies and procedures while directing staff in accordance with company policies and objectives. Perform responsibilities and operating procedures in accordance with all PlayLV’s Company standards, policies, and procedures.

Essential Functions:

• Responsible for the efficient operation of all table games on a particular shift.
• Responsible for the training and equitable treatment of all casino staff.
• Promotes positive guest relations
• In the absence of management, may be responsible for the casino operations on the assigned shift.
• Create a fun atmosphere for all guests
• Instills an atmosphere that encourages staff to share ideas, discuss concerns, and resolve conflicts.
• Encourages mutual respect, dignity, and integrity with all staff by setting positive examples.
• Retains staff through involvement in training and development.
• Explains why we do things in advance of doing them.
• Performed other duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Minimum Qualifications:

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form. Superior customer relationship skills are necessary.
• Ability to read and comprehend all documentation.
• Ability to always communicate effectively with all levels of employees and guests.
• Ability to interface effectively with the public and co-workers.
• Neat, professional appearance with good personal hygiene.
• Ability to speak, read, and write English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform the manipulation of numbers and basic math calculations
• Knowledge of all Nevada regulations, gaming laws, and PlayLV s internal controls, policies, and procedures pertinent to the job. 
• Ability to get a Nevada Gaming license and necessary work cards.
• Minimum five years’ experience in casino games and operations with appropriate licensure and progressive supervisory experience.

Work Conditions:

Work is typically in an area that may be unusually hot, cold, noisy, and may contain secondhand smoke. Work could be performed in small areas with 3 ft. wide access. Tasks performed from a non-sitting position. Team Members will be required to stand, walk, lift, reach, push, pull, and grasp. These tasks include the maintenance and care of the assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.

WORK SCHEDULE/HOURS:

• Varies

CERTIFICATES, LICENSES, REGISTRATIONS:

• Techniques Of Alcohol Management Card/TAM Card or Alcohol Awareness Card
• Gaming License Registration

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.