What are the responsibilities and job description for the COCKTAIL SERVER - CASINO position at Plaza Hotel & Casino LLC?
Description
POSITION SUMMARY: The primary purpose of the Cocktail Server is to provide friendly, attentive, and timely service to create an exceptional experience for all of our guests. Each Cocktail Server’s primary objective is to show our guests’ quality service delivered with a smile each and every interaction so that they will want to become a repeat customer.
Top 5 Specific Job Functions:
- Greets guests in a friendly, timely manner and requests primary beverage order
- Initiates conversation with guests, inquiring about their satisfaction with their experience at our hotel
- Prepare garnishes for drinks
- Expedites drink orders for each guest quickly and accurately
- Maintains a guest focus while performing all duties
Other Specific Job Functions:
- Assumes 100% responsibility for quality guest’s experience
- Knowledgeable with all types of liquors and beers and their respective recipes, non-alcoholic beverages, and garnishes
- Takes beverage orders from guests
- Communicate orders into system through Bartender ensuring transmission is verified
- Ability to provide complimentary cocktails to gaming customers based on company gaming standards.
- Transports glasses back to bar for washing and disposes of trash in designated receptacles.
- Adheres to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable
- Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
- Anticipates guest needs, when possible
- Communicates with servers and managers regarding guest requests.
- Performs all other job related duties as assigned.
- Other related duties as necessary
RESPONSIBLE ALCOHOL MANAGEMENT
- Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
- Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
- Responsible for accurately checking Guest identification
- Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
- Comply with all state and federal liquor laws
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
Required:
- Must be 21 years of age
- High school diploma or equivalent
- One-year previous high volume cocktail experience
- Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Must possess excellent customer service and communication skills
- A highly motivated and energetic personality
- Must be able to initiate and engage in conversation in a professional and friendly manner.
- Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
- Must be able to work any day of the week and scheduled shift
- Must be able to get along with co-workers and work as a team
- Must possess basic math skills
- Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude.
- Ability to handle cash and accurately make change.
Preferred:
- Previous experience working in a similar resort setting
CERTIFICATES, LICENSES, REGISTRATIONS:
- Alcohol Awareness Card
- Health Card
- Union Referral
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
