What are the responsibilities and job description for the Guest Services Associate position at Playtime Pet Resort?
Join Our Pack!
We are on the lookout for a warm, energetic Guest Services Associate (GSA) to join our team. If you love wagging tails, happy customers, and creating unforgettable experiences for pets and their parents, this could be the paw-fect role for you.
About the Role
As a Guest Services Associate, you’re the first friendly face (and voice) that pet parents encounter. You’ll greet guests, manage check-ins and check-outs, book reservations, handle payments, and keep pet parents up to date throughout their pets’ stay. Behind the scenes, you’ll make sure every furry friend’s special needs, feeding instructions, and play preferences are recorded and communicated accurately—because every detail matters when caring for our guests.
This role blends customer service, organization, and a love for animals into one rewarding position. No two days are ever the same—just like no two dogs’ personalities!
What You’ll Do
- Welcome pets and parents with enthusiasm and professionalism
- Handle check-ins, check-outs, and daily updates with accuracy and care
- Book reservations and process payments
- Maintain detailed records for each pet’s stay—feeding, playtime, medications, and more
- Communicate clearly with pet parents and teammates to ensure smooth operations
- Recommend and sell fun add-on services to enhance every pet’s resort experience
- Keep the front desk area clean, organized, and inviting
- Stay positive and collected, even when the lobby is full of excited pups
What Success Looks Like
- A happy, well-informed pet parent who can’t wait to return
- Smooth, efficient front desk operations (and lots of tail wags)
- Accurate records that keep our four-legged guests safe and comfortable
- A supportive, upbeat team environment
What You Bring
- A genuine love for pets and people
- Excellent communication and multitasking skills
- A positive attitude, even on the busiest days
- Strong attention to detail and accuracy
- Comfort with computers and point-of-sale systems
- Flexibility to work weekends and holidays (our guests don’t take those off!)
Perks & Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Employee discounts (hello, free dog cuddles!)
- A fun, team-oriented work environment where your passion for pets shines
Ready to Bring the Joy?
If you’re ready to make tails wag and smiles shine, apply today and join a company that celebrates pets, people, and purpose every single day.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- When working with a team, how do you make sure others can depend on you?
- Describe a time you made a mistake at work and how you handled the situation.
- How would you describe your ability to multi-task?
- What aspect(s) of this position do you feel might be the most challenging for you?
- What do you think pet parents value most when entrusting a facility with their dog?
- If you could be any animal, which would you be and why?
Work Location: In person
Salary : $16 - $18