What are the responsibilities and job description for the IT Support Specialist position at PLAYSTUDIOS?
The IT Support Specialist is responsible for providing day-to-day technical support to employees, ensuring the efficient operation of IT systems and hardware. This role focuses on troubleshooting, assisting with IT-related issues, and maintaining IT infrastructure while ensuring employees have the necessary tools to perform their work effectively.
Duties And Responsibilities
PLAYSTUDIOS is the developer and operator of award-winning free-to-play casual games for mobile and social platforms. The company’s collection of original and published titles is powered by its groundbreaking playAWARDS loyalty marketing platform, which enables players to earn real-world rewards from a portfolio of global entertainment, retail, technology, travel, leisure, and gaming brands across 17 countries and four continents. Founded by a team of veteran gaming, hospitality, and technology entrepreneurs, PLAYSTUDIOS brings together beautifully designed mobile gaming content with an innovative loyalty platform in order to provide its players with an unequaled entertainment experience and its partners with actionable business insights. To learn more about PLAYSTUDIOS, visit playstudios.com
PLAYSTUDIOS is an equal opportunity employer. Applicants will be considered regardless of their sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military or veteran status, or other protected category under the law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
California Residents: Please review our California HR Data Privacy Policy for information about our data practices.
Duties And Responsibilities
- Act as the first point of contact for employees seeking technical assistance via phone, email, and in-person.
- Diagnose and resolve hardware, software, and basic network connectivity issues.
- Install, configure, and maintain personal computers, printers, and related peripherals.
- Assist with setting up and managing user accounts, email configurations, and access permissions.
- Provide basic troubleshooting for network-related issues (Wi-Fi, VPN, LAN, etc.).
- Support IT asset management, including inventory tracking, procurement assistance, and equipment setup.
- Provide training and support to employees on common software applications and IT best practices.
- Document support requests, solutions, and maintain an internal IT knowledge base.
- Ensure compliance with IT security policies and assist in implementing security protocols.
- Escalate complex technical issues to senior IT staff when necessary.
- Perform routine system maintenance, software updates, and patch management.
- Collaborate with external vendors and service providers for troubleshooting hardware or software issues beyond internal capabilities.
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1-3 years of experience in an IT support or helpdesk role.
- Proficiency with Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, etc.).
- Experience with enterprise applications such as Microsoft Office 365 and collaboration tools.
- Strong problem-solving skills with a customer-service-oriented approach.
- Ability to prioritize and manage multiple support requests efficiently.
- Excellent verbal and written communication skills to effectively support end-users.
- A proactive mindset with the ability to work independently and as part of a team.
- 100% health benefit premiums for you and your dependents
- 401K match and Restricted Stock Units
- Flexible vacation policy
- Employee-driven entertainment, happy hours, and team-building events
- Snacks and drinks are available in the kitchen
- Casual work environment
PLAYSTUDIOS is the developer and operator of award-winning free-to-play casual games for mobile and social platforms. The company’s collection of original and published titles is powered by its groundbreaking playAWARDS loyalty marketing platform, which enables players to earn real-world rewards from a portfolio of global entertainment, retail, technology, travel, leisure, and gaming brands across 17 countries and four continents. Founded by a team of veteran gaming, hospitality, and technology entrepreneurs, PLAYSTUDIOS brings together beautifully designed mobile gaming content with an innovative loyalty platform in order to provide its players with an unequaled entertainment experience and its partners with actionable business insights. To learn more about PLAYSTUDIOS, visit playstudios.com
PLAYSTUDIOS is an equal opportunity employer. Applicants will be considered regardless of their sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military or veteran status, or other protected category under the law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
California Residents: Please review our California HR Data Privacy Policy for information about our data practices.