What are the responsibilities and job description for the Customer Service Associate position at PlayPower?
Description
Want to work for the world’s leader in play design and equipment manufacturing?
Are you a person with a passion for designing a unique play experience for all ages?
Hours: 8am - 4:30pm
Want to work for the world’s leader in play design and equipment manufacturing?
Customer Service Associate
Are you a person with a passion for designing a unique play experience for all ages?
If this is you or someone you know, let’s talk
Hours: 8am - 4:30pm
Job Location: On-site at Playworld in Lewisburg, PA
Responsibilities Include:
- Manage large number of emails, telephone, and online chat daily.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts both US and International through open and interactive communication.
- Provide valid, complete, and accurate information by using the tools provided.
- Resolve product/service problems by determining root cause
- Ensure delivery by tracking shipments using freight carrier tools -reconsignment, freight claims on missing/damaged shipments
- Work independently as well as team collaboration
Qualified applicants will have:
High School Diploma or equivalent- 3 or more years’ experience in Customer Service, working in an office environment
- Excellent data entry skills
- Excellent critical thinking skills and problem solving skills
- Must be computer literate- Microsoft Office, Manufacturing ERP system
- Must have excellent telephone and email etiquette
- International Customer Service experience a plus
- Shipping/Logistics experience a plus
Work Environment:
Normal office environment or may be exposed to noise if working in a production area.- Office setting with personal work cubicles.
- An open working environment where ideas are shared and valued.
- Professional training and development are encouraged.
- Open communication is necessary with teammates, independent sales agencies worldwide and other departments.
- Collaboration with team managers and project leaders throughout the company to achieve mutual goals is critical.
- Personal protective equipment required when entering production shop area.
No phone inquiries please.
Playworld offers a competitive benefits package including, but not limited to, paid time off, health insurance and 401(K) for full-time positions. Qualified candidates only. Please apply through our website at www.playworld.com/careers.
Resumes will only be accepted through the deadline date. Although we appreciate all interest, only those selected for an interview will be contacted. Additional company information is available at www.playworld.com. Reference checks and pre-employment drug testing will be conducted.
Playworld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law.
Playworld is a division of PlayPower, Inc
Salary : $33,400 - $42,300
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