What are the responsibilities and job description for the Customer Service & Front Desk position at PlayN Wisconsin?
A Front Desk Host/Office Assistant will provide a safe, clean, fun, friendly, and structured environment for all customers. He or she will be responsible for the front desk operations and customer service for recreation and retail center. Front Desk Host/Office Assistant should be professionally casual, great communicators, organized, able to manage busy situations, and create an enjoyable experience.
Duties & Responsibilities:
- Acknowledge customers coming and going
- Answer phones and check voicemail
- Know and understand daily schedule
- Explain all the needed rules and policies for the appropriate activity
- Adhere to strict safety rules for customers using the play equipment
- Assist in maintaining retail and recreation center areas including light cleaning, emptying of garbage, vacuuming, etc.
- Process donation requests
- Answer and send customer emails
- Provide an exceptional experience for all customers – big and little ones
Qualifications:
- Be a team player - jump in when needed
- Prior customer service experience is great, but not required
- Communicate with co-workers and customers
- Loves to ask questions if unsure of something
Employee Benefits:
- Flexible scheduling
- No holidays and no weekends!
Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: No less than 20.0 per week
Work Location: In person
Salary : $18 - $25