Clinical Team Lead - RN

The Clinical Team Lead supports the Practice by clinically and professionally acting as a lead to the clinical team by coordinating the multidisciplinary care of patients and managing workflow.

RESPONSIBILITIES:

• Assist with managing the day-to-day patient flow and assisting clinical team in providing care according to the highest professional standards.
• Take an active part in the delivery of care.
• Ensure that appropriate, accurate and concise records are maintained at all times (including patient records, mandatory staff training records, planned/unplanned leave, etc.)
• Respond promptly to comments, complaints or issues raised by patients or families, escalating to Practice Manager as appropriate.
• Assist with the implementation of evidence-based standards and guidelines for practice; participate in developing, implementing, and regularly revising the Safety/OSHA standards.
• Maintain and manage state immunization registry.
• Maintain and manage inventory of all clinical supplies and vaccines (state and private) for responsible locations.
• Keep up to date with changing policies, practices and innovations within clinical and pediatrics, and contribute to, and be supportive of, on-going professional and service developments at the Practice.
• Provide a high level of professional and clinical leadership, demonstrating clinical competence and expertise in pediatric care, display a sound knowledge of symptom management at all times.
• Act as a resource to clinical staff in assessing, planning, implementing, and evaluating clinical care.
• Be familiar with, and ensure all clinical staff is familiar with, and adhere to Practice policies/procedures and guidelines; provide coaching / training as appropriate.
• Provide coaching and mentoring as well as supervision to the front-line staff where appropriate in order to assist them in their role.
• Maintain a high standard of work performance, attendance, appearance, and punctuality.
• Ensure compliance with legal and professional requirements in clinical practice and documentation
• Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.
• Adhere and exemplify safe work practices according to OSHA and Practice policies, practices, and procedures.
• Demonstrate dedication to the mission, vision, values, and goals of the organization.
• Regular and reliable attendance including attending monthly staff meetings.
• Perform other duties as assigned

Qualifications:

• High School diploma or GED, required
• RN with NC state specific licensure, required
• Minimum two (2) years of Nursing experience in Pediatrics, required
• BLS, required
• Flexibility to travel to other Rainbow clinics may be required on an as-needed basis
• Must possess reliable transportation and a valid driver’s license, required
• Triage experience, preferred
• Coaching and mentoring others

Computer Skills / Technical Knowledge: Proficient in the use of Microsoft Office Suite. Proficient in electronic health record management systems. Expert excel and data base tools. General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Other Qualifications: Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset and sometimes hostile people. Knowledge of current medical terminology in order to communicate with physicians, staff, and patients. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. High level of integrity, discretion, humility, and professionalism. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must have the aptitude and ability to self-direct work. Ability to effectively complete multiple tasks simultaneously.