Sr Manager, Arena Security

Senior Manager, Arena Security

Mortgage Matchup Center

 Phoenix, Arizona

Job Summary:

Player 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.

Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

We are seeking an experienced and motivated Sr Manager, Arena Security to join our team. In this high-impact role, you will support all facets of recruitment, training, and deployment of full-time safety and security that will protect team members, guests, vendors, and all properties – including Mortgage Matchup Center, 5G Performance Center, Mountain America Performance Center, while also playing a key role in broader department initiatives.

What You Will Do:

• Develop and deliver training programs for full-time and part-time security staff, including emergency response, de-escalation, access control, and customer service
• Lead the recruitment, hiring, onboarding, and ongoing development of security team members
• Develop and implement procedures for staff to conduct briefings using consistent methodologies and leads briefing sessions as needed
• Perform and maintain consistent, periodic schedule for basic safety inspections of the inside and outside of the facility.
• Lead management and maintenance of security technologies. Including cameras, access control systems, and related infrastructure, while developing end-of-life replacement plans and budgets
• Support staff scheduling to ensure adequate coverage for events, daily operations, and emergency needs
• Conduct follow-up calls with guests who raise concerns or file complaints, ensuring issues are addressed. Compile and process all information for claims and legal matters
• Compile, document, and process all information related to claims, incidents, and legal matters; coordinate with internal and external counsel when required
• Maintain confidentiality on all lawsuits and company business issues
• General knowledge of life safety codes for compliance during events.
• Frequent attendance and participation in meetings involving team members of all levels, including front-line employees, executives, clients, and vendors.

What We Need from Our Sr Manager, Arena Security:

• Must demonstrate excellent verbal and written communication skills to develop posting, briefing sheets and interact with internal and external partners at all levels of the organization.
• Ability to respond to incidents during events and must have excellent problem-solving skills and ability to work under pressure
• At least 10 years of industry experience and supervisory experience
• Experience leading organizations of 100 employees preferred
• OSHA 10 card required; OSHA 30 preferred (must be acquired within 6 months of start

Experience/ Education Requirements:

• Bachelor’s degree in a related field or equivalent experience required
• Major market arena or large building security management experience preferred

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Sr Manager, Arena Security to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English
• Wide range of full-time benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com