Account Executive, Membership Experience

Account Executive, Membership Experience

Player 15 Group Headquarters, Phoenix Suns

Phoenix, AZ

Job Summary:

Player 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.

Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

We are seeking an experienced and motivated Account Executive, Membership Experience to join our team. In this high-impact role, you will support all facets of Customer Service for Suns Season Ticket Members, while playing a key role in broader department initiatives.

What Will You Do:

• Build and maintain strong, long-term relationships with Suns Season Ticket Members through proactive, personalized communication and high-touch engagement

• Lead all aspects of the membership renewal process while identifying and closing opportunities for upgrades, add-ons, cross-sales, referrals, and new business

• Represent the Phoenix Suns, Phoenix Mercury, and Player 15 Group brands by delivering world-class service during games, events, and community engagements

• Engage in outbound activity including appointments, arena seat visits, networking events, and offsite meetings to strengthen relationships and uncover new opportunities

• Maintain accurate and detailed member records in Microsoft Dynamics CRM and internal systems

• Collaborate cross-functionally to support membership initiatives, game-day operations, and continuous improvement efforts

• Other duties as assigned

What We Need From Our Account Executive, Membership Experience:

• Strong relationship-building, communication, and interpersonal skills with a customer-first mindset
• Ability to manage multiple priorities while delivering consistent, high-quality service
• Professional verbal and written communication skills, including comfort engaging senior-level and executive client

Experience/ Education Requirements:

• High school diploma or GED required
• Bachelor’s degree in business, marketing, sports management, or related field preferred (or equivalent experience)
• 1 years of sales or service-related experience, preferably within sports and entertainment
• Experience with Microsoft Office; CRM experience (Microsoft Dynamics preferred)
• Ability to work nights, weekends, holidays, and non-traditional hours

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to optimally perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
• Ability to transit around the arena for long periods of time.
• Occasional travel from time to time for professional development.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Position is predominately computer-based, requiring the use of a computer monitor.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English.
• Wide range of fulltime benefit options including
  • Medical, Dental and Vision coverages
  • Life and Disability options
  • Vacation, sick and holiday leave programs
  • In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
  • Discounts at Fanatics Team Shop
  • Tickets available for Phoenix Mercury and Rattlers games
• Visit our Culture page to learn more about our culture and work environment

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact our People & Culture Recruiting team at SLPrecruiting@suns.com