What are the responsibilities and job description for the Shift Leader position at Playa Bowls?
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300 unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70 locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
- Competitive Pay Tips: Enjoy a competitive hourly wage along with both credit card and cash tips — your hard work pays off!
- Professional Development: Our comprehensive Playa Bowls training program helps you build valuable skills that will benefit you in any career path.
- Vibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.
- Employee Discounts: While on shift, enjoy 50% off and one free bowl. When you're off the clock, you still receive 30% off — it's a win-win!
WHO YOU ARE
You’re a positive and enthusiastic people-person, over 18, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As a Shift Leader, you are considered an extension of management and may be trusted with the shop during times in which the management is not present. Shift Leaders should be comfortable delegating tasks and should excel at doing such in a manner that prioritizes the needs of the shop. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!
WHAT YOU’LL DO
- Manage and maintain the quality of food, discarding product when necessary
- Delegate work to employees in an appropriate and responsible manner
- Responsible for leading opening and closing shifts
- Manage and issue refunds
- Solve customer issues in a polite and professional manner
- Manage and record inventory levels throughout the shift and at the end of the night
- Count the register, safe, and deposit
- Communicate effectively with management regarding any issues throughout the shift
- Ensure that all tasks are completed in a timely manner and in accordance with company standards
- Lives the Playa Bowls mission, purpose, and values
WHAT YOU’LL BRING
- Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
- Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
- Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
- Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.
- Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.
- Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly
- Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers
- Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation
REQUIREMENTS
- Must be available to work 5 shifts a week, minimum of 30 hours a week
- Must be available weekends but expected to work as the business dictates
- Must pass the required PB Food Safety certification requirement within 3 months of employment
ESSENTIAL PHYSICAL FUNCTIONS
- Must be able to remain in a stationary position for prolonged periods of time
- Must be able to lift or otherwise move 25-40 pounds occasionally
- Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
- Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).
- Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc.
MISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
ADDITIONAL INFORMATION
“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”