What are the responsibilities and job description for the Shift Lead position at Playa Bowls?
Shift Leads are at the forefront in supporting their teams in providing positive customer service. The general job entails: prepping fruit, making frozen fruit bases; smoothies; juices; smoothie bowls, take customer orders, cleaning work stations, and executing effective customer service. The leadership responsibilities include: training new staff, handlind customer complaints, recording inventory, and maintaining communication with Management with any questions or updates while on shift.
BENEFITS
- Flexible Hours
- Employee Discounts (across all Playa Bowls locations)
- Fun work environment
- 4 free Playa work shirts
- 1 free bowl/drink per on shift
- Career growth opportunities
- $17.25 base pay Cash and Credit Card Tips
RESPONSIBILITIES
- Consistently checking products to ensure consistency and quality
- Investigate and resolve customer complaints regarding food quality, service, and accommodations
- Receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure company standards
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Maintain food and equipment inventories
- Train new employees and evaluate employee performances
- Cash register counts
- Adhere to opening and closing procedures and maintain accompanying records
REQUIREMENTS
- Must at least be over the age of 18
- Previous managerial experience
- Critical thinking skills
- Communication and active listening skills
- Ability to lead a shift with anywhere between 2-6 team members
- Must have working Smart Phone
- Ability to work at least 20 hours weekly
- MUST HAVE WEEKEND FULLY OPEN / MIDNIGHT SHIFTS MANDATORY
We are New Jersey's #1 Acai shop! Starting in 2014, our co-founders Rob and Abby began selling Acai bowls on a cart on the boardwalk in Belmar, NJ. Since then, Playa Bowls has reached out to all areas of New Jersey. We make everything in house, from the frozen bases down to prepping our own fresh fruit!
Salary : $17 - $19