Customer Service Representative

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and customer service skills while supporting daily operations across various departments.

Duties

• Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person, ensuring a positive experience.
• Manage front desk responsibilities, including greeting visitors, handling check-ins, and directing them appropriately.
• Perform data entry tasks using Microsoft Office, Google Workspace, and QuickBooks to maintain accurate records of customer interactions and transactions.
• Support office management activities such as filing, proofreading documents, calendar management, and organizing office supplies.
• Assist with clerical duties including typing correspondence, managing phone etiquette, and supporting administrative processes.
• Handle basic bookkeeping tasks like invoicing and tracking payments while maintaining organized records.
• Provide bilingual support when needed to assist diverse customer bases or team members effectively.

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Previous office experience or clerical experience is highly preferred; familiarity with office management is a plus.
• Exceptional customer service skills with a friendly demeanor and professional phone etiquette.
• Ability to perform data entry accurately with good typing speed; attention to detail is essential.
• Knowledge of QuickBooks or bookkeeping software is advantageous for handling financial transactions.
• Bilingual abilities are highly desirable to support diverse client needs and enhance communication.
• Strong time management skills to prioritize tasks effectively throughout the workday. Join us and be part of a vibrant team dedicated to delivering outstanding service while developing your professional skills! This role promises an engaging environment where your organizational talents and proactive attitude will truly shine!

Pay: $16.90 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $17 - $17