Retail Assistant Manager

Position Overview

We are seeking an energetic, customer-focused Retail Assistant Manager to help lead daily operations and staff at our Play It Again Sports store. In this pivotal role, you will oversee all aspects of store performance—from sales and inventory management to team leadership and customer experience.

Your enthusiasm, leadership, and passion for sports will help create an engaging shopping environment while driving sales and operational excellence. This is an exciting opportunity to grow your management skills and make a meaningful impact in a fast-paced retail setting specializing in new and pre-owned sporting goods.

Key Responsibilities

• Lead and supervise staff, store operations, including sales, merchandising, inventory control, and customer service initiatives
• Deliver exceptional customer service and ensure a positive, engaging in-store experience that drives repeat business
• Recruit, interview, onboard, train, and develop team members to build a high-performing and motivated staff
• Manage employee schedules, shift assignments, payroll, and performance evaluations
• Buy, price, and manage inventory of new and used sporting goods, including stock replenishment and inventory audits
• Implement effective in-store marketing and merchandising strategies to increase traffic and sales
• Monitor store performance metrics, analyze sales data, and apply retail math principles to meet or exceed sales goals
• Maintain store appearance, cleanliness, and visual merchandising standards
• Handle customer inquiries, resolve issues professionally, and escalate concerns when necessary
• Utilize POS systems for transactions, cash handling, and reporting while maintaining strong cash control practices
• Foster a positive, team-oriented work environment through coaching, training, and leadership support
• Ensure compliance with company policies, safety regulations, and operational procedures
• Help develop and run social media ads, campaigns and content.

Qualifications & Requirements

• 2 years of retail management or supervisory experience (assistant management experience preferred)
• Strong leadership, organizational, and problem-solving skills in a fast-paced environment
• Excellent communication and interpersonal skills; bilingual or multilingual abilities are a plus
• Experience with inventory management, merchandising, pricing strategies, and sales performance tracking
• Proficiency with POS systems, cash handling, payroll processing, and basic budgeting
• Ability to multitask, prioritize responsibilities, and manage time effectively
• Passion for sports, fitness, or outdoor activities preferred
• Experience buying and reselling used merchandise is a plus
• MUST BE ABLE TO STAND FOR LONG PERIODS OR TIME, LIFT UP TO 60LBS, USE A LADDER
• MUST BE WILLING TO WORK NIGHTS AND WEEKENDS

Preferred Skills

• Knowledge of sporting goods and equipment
• Strong understanding of retail math and sales analytics
• Experience in team development, coaching, and conflict resolution
• Detail-oriented with strong administrative and operational management skills

Compensation & Benefits

• Competitive salary (based on experience)
• Retirement Plan Savings
• Annual performance-based bonuses
• Employee discounts on merchandise

Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Urbandale, IA 50322 (Required)

Ability to Relocate:

• Urbandale, IA 50322: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20