Receptionist

JOB SUMMARY:

Performs varied and diverse duties requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance to necessity of department needs and may include a combination of answering telephones, typing office machine operation, and filing. Ensures the safety and well being of the residents at Plattsburgh Rehabilitation and Nursing Center is maintained.

ESSENTIAL FUNCTIONS:

• Ensure all person’s entering and exiting the facility have authorization to do so.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Perform general office duties such as ordering supplies and maintaining records management systems.
• Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software, as requested
• Sort and route incoming mail, answer correspondence, and prepare outgoing mail.
• Greet visitors and determine nature and purpose of visit, direct them to specific destinations or the appropriate persons according to their needs.
• Complete word processing and clerical assignments with review of the assignee.(Filing, typing copying)
• Obtain, review and apply new information to Resident Room Listing, Department Notifications, and Department Directory.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Ensure no personal calls are relayed directly to personnel during his/her work hours unless it is an emergency
• Route emergency calls appropriately.
• Make copies of correspondence and other printed material.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Beep individuals to inform them of telephone calls, using beeper and interoffice communication equipment.
• If the receptionist needs to leave the front desk at any time then s/he needs to have appropriate coverage in place.
• All other duties as assigned.

ACKNOWLEDGEMENT

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All pay rates and bonuses are paid and/ or awarded to employees based on the facilities policy and/ or the CBA, depending on the position.