Teller

Teller

JOB SUMMARY:  
Demonstrate genuine interest and helpfulness when performing customer money handling transactions efficiently and accurately.  Identify sales opportunities for other company products, services and promotions while maintaining performance standards per policy and procedures.  Individually contribute a sharp presentation and exceptional experience to each and every customer.

RESPONSIBILITIES: 
ESSENTIAL FUNCTIONS:
a.    Responsible for processing daily money handling transactions and balancing cash drawer.  Must perform all assigned duties in a professional, timely, accurate, and efficient manner as outlined in the money handling policy and procedures.
b.    Provide quality customer service to all customers and prospective customers.  Greet clients and prospective clients extending courtesy, kindness, and genuine interest.
c.    Maintain basic knowledge of company products, services and promotions as each customer transaction should be perceived as an opportunity to respond to inquiries or make referrals.
d.    Maintain knowledge of all company policies, practices and procedures.  
e.    Attend all scheduled meetings, training and activities related to money handling transactions and other company initiatives.
f.    Relay customer comments, concerns, or suggestions — as well as your own insights — to your supervisor in a timely manner.
g.    Maintain minimum performance standards for internal controls and risk management protocols for fraud detection and prevention.
h.    Other duties as assigned. 

REQUIREMENTS:
Minimum Qualifications:
1.    High School Diploma or equivalent.
2.    Cash handling experience preferred.
3.    Customer contact in a sales environment is preferred.
4.    Effective oral and written communication skills (including telephone).
5.    Ability to operate a computer and software skills required; adding machine preferred. 
6.    Fundamental mathematical ability.
7.    General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.
8.    Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
9.    Must be capable of working with and maintaining the confidentiality of sensitive information.

Physical Requirements:
Light Work - exerting up to 20 pounds of force occasionally, and/up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.
You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job.  A description of the activities involved in this job is listed above.

Machines Used:
Computer, scanner, debit card encoder, debit card printer, teller machine, 10-key adding machine, check encoder, fax machine, copy machine, telephone.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Last Updated: 06/2025