Professional Manager - Community Living

Department: Community Living Services

Job Purpose: The Professional Manager – Community Living Services promotes those with intellectual/developmental disabilities to live their best lives by being responsible for services provided in a day program; offering information and opinion as a member of the Community Living Services leadership team; supervising ISP implementation strategies by Direct Support Professionals for persons served; managing continuous quality improvement initiatives; ensuring legal, contract and accreditation compliance; implementing growth strategies and directing staff.

Evaluated By: Assistant Director CLS – Community Living Services

Supervision Given: Direct Support Professionals III, Direct Support Professionals II, & Direct Support Professionals I

Classification: Non-Exempt

• High School Diploma or GED/HiSET with relative professional experience required
• Supervisory experience preferred
• Ability to communicate and enforce new ideas and processes, growth-minded, solutions oriented
• Superior oral and written communication skills in both internal and external settings
• Masterful organizational and leadership skills, demonstrated previous professional success
• Working knowledge of social services, consumer care, and regulations
• Must have ability to use computer and other electronic equipment
• Must have a desire to manage a team of staff supporting individuals with intellectual/ developmental disabilities and advocate for them in all possible ways
• Must embrace a person-centered philosophy, support the principles of the CMS Home and Community Based Services (HCBS) rule, and industry trends

• Embodies the PCBS Vision, Mission, and Values Statements
• Supports a Person- Centered philosophy

• Ensures the human and legal rights of persons served are respected

• Promotes community awareness and demonstrated involvement of the persons served

• Builds an effective team by providing guidance and coaching

• Implementation of strategies and supports to ensure delivery of services to all individuals on assigned caseload

Ensures Excellence in Service Provision Within Community Living Department

• Ensures services meet all DMH requirements as noted in associated DMH Manuals (Degreed Professional Manager specifically)
• Is point person for consultation with individuals, families, and service coordination
• Responsible for oversight of the implementation of the Individualized Support Plans in Therap for persons served, ensuring all PCBS requirements are met, verification of data collection for all goals, outcomes, create Census Logs, verification & reconciliation Personal Finance Module in Therap, verification & reconciliation of Personal Property Inventory, Environmental Monitoring Guidelines, and interpreting data to create Professional Manager Monthly Summary.
• Guided by the persons supported, plans and maintains menus, orders and purchases food and household supplies, replace worn items, ensure adequate supplies are available to operate the facility.
• Ensures all health and safety requirements are met as required by CARF and PCBS Policy
• Ensures compliance with HIPAA regulations, including PHI and ePHI
• Ensures adequate staffing throughout the department through the creation of schedules and approval of employee daily hours worked in ADP.

• Is an excellent team player
• Completes tasks on time and up to the expected standard
• Leads the team to work through disagreements with honesty and transparency fostering a trusting environment
• Leads teammates in a collaborative way that aids improvement of skills and outcomes
• Provides mentoring, ISP training, and focuses on Direct Support Professional development through oversight of Relias training curriculum
• Is a part of the PCBS Day Service Leadership Team which makes decisions about the direction of the program

• Attends all meetings and agency functions as required
• Handles all other addition responsibilities as needed and required

• Job demands include extended periods of sitting with some periods of standing and walking
• Will occasionally require light lifting, kneeling, stooping, crouching, or bending as appropriate
• Will possibly require some physical intervention if confronted by a person displaying combative or potentially dangerous behavior
• Will require periods of driving agency vehicles.
• Office based role with noise from persons served, office machines, and telephones. Will have a substantial use of computers and/or other devices and screens. May be exposed to bloodborne pathogens, infectious diseases, and parasites.