What are the responsibilities and job description for the Assistant Manager position at Plato's Closet Lancaster?
Assist Store Manager/Owner in managing and promoting all aspects of the business, including but not limited to buying, selling, pricing, sales, merchandising, loss prevention, assistance with staff recruitment, training, and development. Promote a high level of customer service and involvement, and continually strive for innovative solutions and alternatives in bettering the business. This position requires night, weekends and holiday availability and consist of 32 plus hours a week.
MAJOR AREAS OF RESPONSIBILITY
1. Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.
2. Assist with buying, selling, pricing and merchandising by adhering to merchandising standards, evaluating market demands, adhering to buying plan, managing stock and sales levels, and meeting or exceeding store sales goals and purchase goals.
3. Assist with determining personnel requirements based on season and store schedule; assist with staff recruitment and interviewing. Train, and evaluate current staff as assigned throughout all stages of their development.
4. Become familiar with product merchandise and brand names. Seek out opportunity to buy used goods, closeouts, liquidations, and campus buy days, etc.
5. Assist in the establishment and monitoring of appropriate security procedures including POS system and open/close procedures and auditing buys.
6. Promote and role model superior customer service to all customers, every day. Ensure that all store associates understand and support the pursuit of superior service.
7. Report any discrepancies, theft, or suspected theft by employees or customers to the appropriate parties immediately.
QUALIFICATIONS
1. High School Diploma or GED required. Some post-secondary education preferred.
2. 1 years prior management and supervisory experience, plus 1-2 years retail sales experience, preferably in similar merchandise lines.
3. Strong leadership, organizational skills, and time management skills are critical.
4. Proven customer service skills and strong interpersonal communication skills required.
5. Sales and goal oriented.
6. Must have the knowledge and ability to utilize computers and related technology efficiently.
7. Must have night and weekend availability.
PHYSICAL REQUIREMENTS
1. Ability to stand and walk for long periods of time, up to 8 hours per day.
2. Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of team member or cart/dolly.
3. Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
4. Exposure to typical retail environment and noise levels.
5. Able to operate a computerized sales terminal.