What are the responsibilities and job description for the Self Storage Assistant position at Platinum Storage Group?
Description
SUMMARY/EXPECTATIONS
Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.
Essential Functions
QUALIFICATIONS
SUMMARY/EXPECTATIONS
Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.
Essential Functions
- Greets walk-in customers in the office
- Greets customers throughout the site/facility
- Provides excellent customer service
- Answers the phone and returns customer voicemail messages
- Assists customers in choosing the appropriate size unit for the customers’ needs
- Show sample size units to the customer
- Show customers’ unit location at the site
- Complete customer leases
- Collect/enter customer rent payments
- Report and/or correct safety concerns
- Contribute to a positive work environment
- Maintain a professional personal appearance
- Clean and prepare vacant storage units for rent
- Perform daily security check(s) of facility (lock check/audit)
- Perform minor maintenance & custodial duties
- Enforce rules governing the property
- Effectively resolve customer/tenant problems
- Complete and submit company forms and reports accurately and timely
- Maintain clean, orderly office and restrooms
- Stock merchandise (if applicable)
- Perform other duties as assigned
- Sit or stand for up to 8 hours per day
- Ability to traverse entire property for audit, lock removal or tour purposes
- Ability to bend, twist and lift
- Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure
QUALIFICATIONS
- Previous retail, support, or customer service experience
- Computer experience (preferably MS Office suite)
- Communicate effectively, both written and verbally (English)
- Demonstrates high customer service standards
- Pass a pre-employment drug screen and have acceptable results of a background check
- Current valid driver’s license and auto insurance