What are the responsibilities and job description for the Administrative Assistant position at Platinum Senior Services?
Platinum Senior Services is a compassionate and dedicated organization founded by Kimberly Moes, who, motivated by her personal journey and industry experience, sought to ease the challenges families face when navigating senior living options. At Platinum Senior Services, we believe that your journey is our journey, and we are committed to creating a nurturing and enriching environment for aging loved ones through personalized and empathetic support. Our mission centers on providing comprehensive education, valuable resources, and tailored assistance to meet the unique needs of every family. We now seek a detail-oriented and proactive Administrative Assistant to join our team within the Hospital & Health Care industry. This role is vital in supporting our operations by managing administrative tasks efficiently, facilitating smooth communication, and helping us maintain our commitment to high-quality, compassionate service. As an Administrative Assistant at Platinum Senior Services, you will be part of a team that genuinely makes a positive impact on families, guiding them through significant life transitions with empathy and professionalism. Your contributions will directly support our mission to offer personalized support and ensure that families receive the assistance they deserve during challenging times. If you have strong organizational skills, a passion for helping others, and thrive in a dynamic caregiving environment, you will find a rewarding opportunity with us.
Responsibilities
- Manage daily office operations including scheduling appointments and maintaining calendars.
- Serve as the first point of contact for clients and families via phone, email, and in-person inquiries.
- Prepare, organize, and maintain confidential client records and documentation accurately.
- Coordinate communication between families, care providers, and internal team members to ensure seamless service delivery.
- Assist in preparing educational materials and resources for clients as part of our support mission.
- Support event planning and coordination for community outreach and client engagement activities.
- Handle billing, invoicing, and basic accounting tasks to support financial processes.
- Proven experience as an administrative assistant or in a similar role within the health care or related industry.
- Excellent organizational and time management skills with the ability to multitask effectively.
- Strong interpersonal and communication skills to interact empathetically with clients and team members.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office management software.
- High level of discretion and ability to handle sensitive and confidential information professionally.
- Ability to work independently as well as collaboratively in a team-oriented environment.
- A compassionate attitude and genuine interest in supporting families navigating senior care solutions.