What are the responsibilities and job description for the Front Desk Coordinator position at Platinum Physical Therapy?
About Us:
Platinum Physical Therapy and Sports Medicine Inc. provides one on one physical therapy care without the use of aides or assistants to a wide variety of patients with orthopedic, neurological, and pelvic health concerns.
Members of our front desk team are the first point of contact our patients have with the company. As such, candidates for this role must have a willingness to warmly interact with patients in their time of need and communicate clearly with our insurance billing department and physical therapists to ensure seamless, cohesive medical care for our patients.
Essential Job Functions and Responsibilities:
- Greet patients warmly in person and on the phone
- Collect copayments, coinsurance, and deductibles upon date of service
- Schedule appointments in person and on the phone
- Set up new patient cases over the phone and for walk-ins
- Collect insurance information for verification of benefits
- Communicate with our billing department to address patient concerns
- Scan necessary paperwork into patient cases
- Manage fax line communications, including medical records requests
- Maintain organization and cleanliness in front lobby
Required Skills/Abilities:
- Basic computer functions including but not limited to scanning, copying, and faxing
- Phone conversations with new and existing patients
- A positive attitude for interacting with patients and staff
Education and Experience:
- High school diploma required, bachelor’s degree or higher preferred
- Medical reception or billing experience preferred
Physical Requirements:
- Prolonged sitting with typing and phone use
- May need to lift up to 15 pounds when receiving deliveries
- Cleaning of workstation and lobby areas
Benefits:
- Medical, dental, and vision plans available
- 401k contribution with match program
- PTO
- Paid sick leave
- Paid holidays
- PFML benefits with maternity/medical leave options
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Application Question(s):
- Do you have prior experience in a medical office front desk role?
Work Location: In person
Salary : $18 - $25