What are the responsibilities and job description for the Patient Care Coordinator position at Platinum Home Health Services?
Patient Care Coordinator- West Side
Exceptional Outcomes Start Here! Join a Team Where Your Work Matters.
At Platinum Home Health Services, we’ve built something special. A Medicare 5-Star Rated agency and a Cleveland Top Workplace where exceptional patient care and employee success go hand in hand.
We're looking for a Care Coordinator who thrives in a fast-paced environment, enjoys building relationships, and takes pride in making sure every patient receives the care they need at the right time.
As one of the first people our patients and referral partners interact with, you'll play an essential role in creating a positive experience while coordinating care that truly makes a difference.
If you're highly organized, love solving problems, and enjoy being part of a supportive team that celebrates success, Platinum Home Health Services is the place for you.
Why Platinum?
Our mission is simple:
At Platinum Home Health Services, we passionately deliver exceptional care that empowers patients to achieve outcomes greater than they imagined while helping our employees build healthier, more successful, and more financially independent lives.
Our vision is to be the most trusted home health organization by setting the standard for exceptional care, an inspiring workplace culture, and life-changing outcomes.
What We Offer
We believe exceptional care starts with taking care of our team. That’s why we offer a benefits package designed to support your health, financial future, and professional growth.
Competitive compensation
Flexible scheduling
Comprehensive Health Insurance
Dental & Vision Insurance
Free Access to Telehealth Services for All Employees
401(k) with Employer Match
Supportive clinical leadership
Opportunities for professional growth and advancement
A collaborative, team-oriented culture
Meaningful one-on-one patient care
The opportunity to grow personally, professionally, and financially
Our Core Values
Own the Outcome | Take responsibility. Follow through. Solve problems.
Deliver Exceptional Care | Provide compassionate, high-quality service in every interaction.
Rise Together | Commit to personal, professional, and financial growth.
Win As One Team | Support one another with respect, trust, and collaboration.
Inspire Possibility | Help patients and employees achieve more than they thought possible.
Position Summary
As a Care Coordinator, you'll serve as the central connection between referral sources, patients, families, physicians, and our clinical team. You'll help coordinate the patient journey from referral through admission while ensuring timely communication, accurate documentation, insurance verification, and seamless scheduling.
Your work helps ensure patients receive the care they need when they need it, making you an essential part of our mission to deliver exceptional home health services.
This position requires Sunday availability. The Care Coordinator will select a weekday of their choice.
Responsibilities
Receive and process referrals from hospitals, physicians, facilities, and community partners.
Verify patient demographics, insurance coverage, authorizations, physician orders, and required documentation.
Coordinate Start of Care visits within required time frames.
Communicate with patients and families regarding services, scheduling, and expectations.
Collaborate with nurses, therapists, scheduling, billing, physicians, and referral sources to ensure seamless care coordination.
Maintain accurate documentation within the electronic medical record (EMR).
Monitor referral progress and proactively resolve barriers to timely admission.
Assist with scheduling adjustments and coordination across clinical disciplines.
Maintain compliance with HIPAA, Medicare, Medicaid, and agency policies.
Provide exceptional customer service while creating a welcoming experience for every patient and referral source.
Qualifications
High school diploma or equivalent preferred.
One to two years of healthcare intake, scheduling, care coordination, or administrative experience preferred.
Strong organizational and multitasking skills.
Excellent communication and customer service abilities.
Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint).
Comfortable learning electronic medical record (EMR) systems.