What are the responsibilities and job description for the Patient Intake & Retention Coordinator - Experience Needed (Bilingual Spanish) position at PLATINUM HOME HEALTH CARE?
Join Our Growing Team at Platinum Home Health Care!
At Platinum, we are committed to providing compassionate and quality home care services to our patients and their families. We are currently seeking motivated, detail-oriented, and caring professionals to join our team in Patient Intake and Patient Retention roles.
If you are passionate about helping others, enjoy working in a fast-paced environment, and thrive on teamwork and communication — we’d love to hear from you!
Patient Intake Coordinator
Key Responsibilities:
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Serve as the first point of contact for new patient referrals.
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Communicate with patients, caregivers, and insurance representatives to complete the intake process.
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Verify eligibility, collect required documentation, and ensure all pre-enrollment steps are completed accurately.
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Coordinate with nursing, compliance, and staffing departments to ensure a smooth start of care.
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Maintain detailed records in internal systems and ensure compliance with all DOH and agency guidelines.
Patient Retention Coordinator
Key Responsibilities:
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Build and maintain positive relationships with existing patients and caregivers to promote satisfaction and continuity of care.
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Conduct follow-up calls to ensure patient needs are met and address any service-related concerns promptly.
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Collaborate with nursing and scheduling teams to minimize service interruptions.
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Identify and report patterns that may affect patient retention or satisfaction.
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Participate in retention initiatives and campaigns to improve patient engagement and loyalty.