What are the responsibilities and job description for the Lead Care (Staffing) Coordinator position at PLATINUM HOME HEALTH CARE?
1. Staffing Resource Utilization
• Ensure all open cases are actively being staffed using available resources
• Utilize Caribou, Priority Caregiver List, and outreach tools to maximize caregiver engagement
• Monitor team activity to ensure consistent outreach and follow-up
• Reduce open shifts and improve staffing turnaround time
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2. Team Motivation & Communication
• Act as a motivator and support system for Scheduling Coordinators
• Provide clear and consistent updates on open cases, staffing priorities, and departmental expectations
• Provide team updates every two (2) hours regarding staffing needs, open cases, and coverage gaps
• Ensure team engagement and responsiveness throughout the workday
• Reinforce adherence to staffing workflows and daily goals
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3. Operational Support & Escalation
• Identify staffing gaps and escalate issues to the Care Manager
• Assist in resolving day-to-day staffing challenges
• Support continuity of care by ensuring timely case coverage
• Maintain awareness of urgent staffing needs and assist as needed