Business Development Center (BDC) - Service

Location: Terrell, TX 75160

Job Description

We are seeking a motivated and detail-oriented Business Development Center (BDC) representative to join our team in Terrell, TX. This position focuses on supporting our service department by scheduling service appointments and providing excellent customer service to our clients.

Key Responsibilities

• Answer incoming service calls and respond to customer inquiries promptly and professionally.
• Schedule and coordinate service appointments efficiently to maximize shop productivity.
• Follow up with customers regarding service reminders, appointment confirmations, and service status updates.
• Maintain accurate records of customer interactions and service appointments in the dealership management system.
• Work closely with the service department to ensure smooth communication and customer satisfaction.
• Provide exceptional customer service to build and maintain strong customer relationships.

Required Skills

• Strong communication and interpersonal skills.
• Experience in scheduling service appointments or similar customer service roles.
• Ability to multitask and manage time effectively.
• Detail-oriented with strong organizational skills.
• Proficient with computer systems and dealership management software preferred.
• Positive attitude and a team player mindset.

Location

Terrell, TX 75160

If you are passionate about customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity!