What are the responsibilities and job description for the Member Service Representative - Orlando position at Platinum Federal Credit Union?
Purpose
Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the members’ daily needs. Provide a variety of transactional services to members.
Duties and Responsibilities
- Provide by-telephone and in-person general and specific service-related information concerning credit union services or policies.
- Greetings and welcome members and visitors to the credit union in a professional manner.
- Provide prompt, efficient, and accurate service in the processing of transactions.
- May respond to email or other electronic requests submitted by members, again providing professional, Prompt, efficient, and accurate service and information.
- Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
- Open new accounts, and service existing accounts. Set up new account files and provide members with all necessary information for membership.
- Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, safe box access and any other requests received from members.
- Promote credit union products and services based on members’ needs.
- Process member mail transactions.
- Mail receipts and checks to members as indicated by policy and procedure.
- Provide information on investment alternatives to members wishing to deposit funds with the credit union.
- Research accounts for deposit, withdrawal, and loan-payment discrepancies.
- Assist members in balancing their accounts.
- Assist members in opening individual retirement accounts.
- May be required to travel to other branches as needed to support operations.
Education
- High school.
Required Knowledge:
- Basic knowledge of Computer, Microsoft Word and Excel.
Skills/Abilities:
- Excellent oral and written communication skills.
- Should be able to speak bilingual, fluent in English, Tajik, Gujarati, Urdu/Hindi, and/or Persian.
Experience:
- Experience in Customer/Member Service
- Preferred prior experience working in a Bank/Credit Union as a Customer/Member Service Representative.
Physical Requirements:
- Ability to handle paperwork.
- Possible phone or in-person customer interactions.