Triage Specialist (49873)

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 120 clinics, over 350 providers, and more than 2200 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

General Duties & Responsibilities:

• Speak on the phone with patients to assist them in determining care needed.
• Enter Pathology results into the automated Lab Calls system.
• Confidentially and professionally discuss patient pathology and test results with patients in a compassionate manner.
• Carefully explain patients conditions to them and what further treatment is required.
• Schedule patients for follow-up visits.
• Complete internal referrals to the General Surgeon and the Mohs Surgeon
• Enter medical information into EHR.
• eScribe refills according to physicians protocol
• Completing prior auths as needed
• Other duties as directed.

Education:

• High School Diploma or GED equivalent is required.
• Certified Medical Assistant preferred but not required.
• Medical Assistant experience is required. (Certifications are preferred.)

Job Qualifications:

• Must have a minimum of 2 years of experience working in a medical office as a medical assistant.
• Prior dermatology office experience is required.
• Experience with biologics is required.
• Able to handle high-volume calls.
• Professional in phone skills and mannerisms.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Bilingual is a plus. 

Desired Skills:

• Excellent verbal and communication skills.
• Quality computer skills.
• Able to demonstrate compassion and caring in dealing with others, patients, and co-workers alike.
• Able to prioritize tasks, understand the provider's instructions, patients' needs, and know when to seek information or advice.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.