What are the responsibilities and job description for the Night Auditor (Springhill Suites by Marriott Amarillo) position at Platinum Companies?
Job Profile Summary:
The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment. Possess technical knowledge and aptitude. Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:
LOs6kcGHTy
The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment. Possess technical knowledge and aptitude. Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:
- Adhere to Platinum Management Services, LLC. and Brand specific standards
- Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates
- Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards
- Promote the property through goodwill, courtesy and a positive attitude
- Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events
- Be proficient in all front desk and guest service operations.
- Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens
- Anticipate and address guests’ service needs, assist individuals with disabilities
- Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner
- Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence
- Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached.
- Reconcile all charges to the ledger
- Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards
- Take each available opportunity to upsell hotel services, facilities and outlets
- Enter wakeup calls accurately and immediately
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Report loss prevention/security of any guest reports or theft to management
- Report and record accidents, injuries and unsafe work conditions to management
- Coordinate with maintenance department on any guest reported or observed problems
- Stock, the pantry/suite/gift shop: Assist with Breakfast setup
- Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential
- Excellent verbal and communication skills required.
- Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.
- Proficient in English. Bi-lingual a plus
- Ability to attend and complete job and Brand training
- Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific.
- Self-starter with effective leadership skills
- Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a ) etc
- Knowledge of basic accounting functions
- Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location)
- Must be available to Work nights and a flexible schedule
- Reliable and able to work alone
- Have an outgoing personality
- Maintain professionalism at all times
- Stand for an extended period of time
- Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance
- Previous Front Desk experience in hospitality experience preferred
- High School Diploma required; college degree a plus
- To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily
LOs6kcGHTy