What are the responsibilities and job description for the Wellness Coordinator position at Platinum Communities?
Description
The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, care-related tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.
Essential Job Responsibilities
Administrative & Front Office Duties:
The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, care-related tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.
Essential Job Responsibilities
Administrative & Front Office Duties:
- Warmly greet and assist residents, families, and visitors upon arrival.
- Professionally answer and direct incoming calls to appropriate departments or individuals.
- Respond to general inquiries and provide information about community services and operations.
- Coordinate transportation and appointment scheduling for residents.
- Manage incoming and outgoing mail, packages, and deliveries.
- Perform general office duties, including filing, data entry, transcription, and recordkeeping.
- Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.
- Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals.
- Coordinate and support new hire onboarding, including orientation logistics.
- Maintain accurate time and attendance records for all staff.
- Serve in the on-call rotation for staffing coordination and emergent scheduling issues.
- Act as a mentor to new team members, providing guidance and support during their first 90 days.
- Participate in resident care meetings and interdisciplinary discussions.
- Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards.
- Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition.
- Assist with hospitalization records and readmission processes.
- Provide direct care support to residents as needed.
- Ensure safety, privacy, and dignity of residents at all times.
- Monitor and manage inventory of medical and office supplies.
- Participate in emergency response and follow established protocols.
- Attend required staff meetings, trainings, and continuing education as mandated.
- Maintain strict confidentiality regarding residents, staff, and community operations.
- Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service.
- Perform additional duties as assigned.
- Minimum 18 years of age.
- High school diploma or equivalent required.
- Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred.
- Strong written and verbal communication skills.
- Proficient with computers and willing to learn new technology platforms.
- Strong organizational skills and ability to multitask in a dynamic environment.
- Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed.
- Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
- Ability to read, write, and communicate effectively in English.