Operations Manager

Join Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., as an Operations Manager. At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!

The Operations Manager oversees a portfolio of two or more accounts, ensuring smooth operational performance and maintaining client satisfaction across multiple sites. This role involves managing staffing, budgeting, and service quality, while maintaining efficient communication with assigned Client Services Managers (CSM) and clients. The Operations Manager ensures service delivery meets contractual obligations, optimizes labor and resources, and handles escalations. Collaboration with CSMs on client relationships is essential to drive operational success.

Available Benefits For All Employees

• Free Telemedicine*
• Free Prescription Discount Program
• Free Employee Assistance Programs
• Get paid when you need it with PNC EarnedIt
• Financial Wellness Support from PNC Workplace Banking
• Hands-on-Training & Support
• Career Development
  
  
  

Key Performance Indicators (KPIs) & Responsibilities

• Labor and Overtime Management
• Goal Keep labor and overtime costs across multiple sites within the allocated budget.
• Measure Track weekly labor hours for each account against the set budget.
• Action Adjust staffing levels across sites as needed to prevent overtime overruns and optimize labor usage.
• Cleaning Supplies & Chemical Cost Control
• Goal Stay within the budget for cleaning supplies, chemicals, and uniforms across all managed accounts.
• Measure Track monthly spending and maintain par levels at each site.
• Action Perform monthly inventory checks to avoid overstocking or shortages.
• Consumable Supplies Management
• Goal Manage consumable supplies across the portfolio, keeping costs in check and avoiding shortages.
• Measure Monitor usage and track costs for consumables at all sites.
• Action Adjust orders based on trends and projected needs.
• Site Inspections
• Goal Conduct at least two thorough site inspections per account each month, utilizing the CompuClean app to document results.
• Measure Track the number of inspections and findings documented in the CompuClean app.
• Action Ensure corrective actions are taken promptly based on inspection findings.
• Employee Retention
• Goal Reduce employee turnover by implementing effective retention strategies and fostering a supportive work environment.
• Measure Track retention rates across all managed sites.
• Action Engage with staff monthly, provide feedback, and implement professional development initiatives.
• Client Communication & Escalations
• Goal Handle day-to-day client requests while keeping the assigned Client Services Manager informed of significant client issues.
• Action Coordinate with the CSM for larger escalations, ensuring seamless communication and high service levels across sites.
• Safety Compliance
• Goal Ensure all employees complete required monthly safety training at each account.
• Measure Monitor compliance with safety protocols across the portfolio.
• Action Address any safety concerns and ensure proper safety equipment is available.
• Employee Engagement
• Goal Engage with each team member at least once a month to provide feedback and address concerns.
• Measure Track employee interactions and document feedback through the CompuClean app.
• Action Regularly check in with employees to ensure their needs are met and concerns are addressed.
• Timeliness of Reports & Meeting Deadlines
• Goal Submit all reports (e.g., payroll, budget changes) on or before deadlines across all managed accounts.
• Measure Monitor submission dates and adherence to deadlines.
• Action Ensure all reports are accurate and submitted on time to maintain smooth operations.
• HR Documentation
• Goal Ensure timely submission of employee onboarding documents, background checks, and training certifications for all accounts.
• Measure Track completion times for new hire paperwork.
• Action Work closely with HR to ensure timely onboarding and compliance.
• Budget and Hour Management Requests
• Goal Process all budget and hour adjustment requests in a timely manner across the portfolio.
• Measure Track request processing times and accuracy.
• Action Ensure adjustments align with client contracts and operational needs.
• Payroll Processing
• Goal Ensure all hours worked, including overtime, are accurately recorded and submitted for payroll in a timely manner.
• Measure Monitor the accuracy of hours submitted across all accounts.
• Action Collaborate with HR and finance to ensure error-free payroll processing.
  

Qualifications

• Ability to manage site-specific operations and lead a team effectively.
• Strong communication skills to collaborate with the Client Services Manager.
• Experience in budget management and cost control.
• Minimum 3 years of experience in janitorial or facilities management, preferably managing multiple sites
• Bilingual (English & Spanish) preferred.
  
  
  

Work Environment & Physical Requirements

• Ability to lift items of up to 25 lbs. while moving around and perform other physical duties (i.e., climb ladder, lifting, bending).
• Ability to spend up to 100% of the working time standing and walking.
  
  
  

PCFS is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. PCFS also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.