Janitorial Services -Client Services Manager

Overview

Role: JS Client Services Manager

Join Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., as a Janitorial Services Client Services Manager, where you will serve as the critical liaison between clients and operations in your assigned region. You will report to the National Director of Operations. At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!

What We Offer:

• Unlimited Paid Time Off
• Comprehensive Benefits Package - Medical, Dental, and Vision
• Free Telemedicine Services on Day 1*
• Free Prescription Discount Program
• 401(k)
• Get paid when you need it with PNC EarnedIt
• Financial Wellness Support from PNC Workplace Banking
• Employee Assistance Programs
• Training & Development Opportunities
• Employee Recognition Programs
• Employee Stock Purchase Plan
• Nationwide Transfer Opportunities and Career Development

*Not available in AR.

Responsibilities

• Serve as the primary point of contact for clients at the assigned primary site, handling inquiries, complaints, and requests related to janitorial services.
• Conduct regular check-ins and quarterly performance reviews with clients to ensure satisfaction and address concerns.
• Perform random inspections and quality assurance checks to ensure high service standards.
• Collaborate with the District Manager(s) and/or Account Manager(s) to resolve any service issues or deficiencies identified during inspections.
• Build and maintain strong client relationships, aiming for 95% retention.
• Identify opportunities for upselling additional services to drive revenue growth.
• Assist with client communications regarding budget questions, scope of work, and service adjustments.
• Document all client interactions, meetings, and follow-ups in the CRM system.
• Send recap emails after client meetings to ensure transparency and accountability.
• Work closely with the National Director of Operations, District Manager(s), and Account Manager(s) to ensure smooth service delivery and alignment with client needs.
• All other duties as assigned.

Qualifications

• 2-5 years of experience in a client-facing role, preferably in janitorial or facilities management but not required.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and handle issues with professionalism and urgency.
• Experience using CRM systems to track client interactions.
• Sales experience with a focus on upselling services is a plus.
• High school diploma or equivalent required; some college or vocational training in facilities management or a related field preferred but not required.
• Ability to conduct on-site inspections, which may involve standing for extended periods of time and navigating various facility environments.
• Valid driver’s license and reliable transportation required.

Ready to Join Us?

If you're looking for an opportunity to grow your career in environmental services management and be part of a supportive and dedicated team, apply now and start making a difference at PCFS!

PCFS is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. PCFS also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.