What are the responsibilities and job description for the Domestic Operations and Customer Service Representative position at Platinum Cargo Logistics Inc.?
Hours: Full time, Salaried Position (40 hours/week), Participate in a rotating on-call schedule to provide 24/7 support
Salary: TBD based on level of experience in the industry
Benefits: Healthcare benefits, PTO/Vacation, and 401K
Location: Wheat Ridge, CO.
You MUST reside within driving distance of Wheat Ridge, CO. Working remotely is NOT an option.
OPEN ONLY TO LOCAL RESIDENTS OF COLORADO.
Platinum Cargo Logistics is a growing global and domestic freight forwarder with our corporate headquarters based in Wheat Ridge, Colorado. We have offices in major markets throughout the United States. Effective January 1, 2023, Platinum Cargo Logistics has become 100% employee-owned, giving employees ownership interest in the company in the form of shares of stock.
We provide our customers with dedicated, specialized transportation and logistics services tailored to meet their specific transport and logistics requirements. Our promise is to provide a Platinum Experience to our customers every time they ship. We specialize in heavy-weight shipments by ground, air, and ocean, including project cargo globally.
We are currently looking for an experienced domestic operations and customer service agent who wants to join a motivated, productive team at our office in Wheat Ridge, CO, 80033. Platinum Cargo Logistics offers a competitive salary based on experience. Employee Stock Ownership Plan (ESOP) and 401K Retirement plan. Health, dental, and vision. Paid holidays, vacation, and PTO.
Job responsibilities:
- Oversee domestic air and ground freight forwarding operations for customers.
- Quote, route, track, trace, oversee, and interface with pickup, long haul, and delivery carriers including airlines.
- Ensure government regulations are followed.
- Maintain SOP (Standard Operating Procedures) with key customer profiles (contacts, special requirements, contract rates, and preferred routings/services/carriers).
- Collect all 3rd party transport vendor costs into our shipping software.
- Coordinate all cartage and warehouse needs with the monitoring of all shipments.
- Troubleshoot customers’ shipments with the customer directly.
Job Qualifications:
- 2-year degree, or equivalent combination of education and experience.
- 2-5 years of freight forwarding domestic operations experience.
- Computer skills, Word & Excel, TMS shipping software experience. Trans-Soft is helpful, but will train.
- Problem-solving, customer service, teamwork, planning and organizing, adaptability, and dependability skill sets are critical to the success of this position.
- Excellent phone skills as you communicate with our customers via phone and email.
- Excellent oral, written, and listening skills are a must.
- Attention to detail when entering data into the system.
- Ability to perform multiple tasks: answer phones, do data entry, and enter costs into the shipping system.
- Flexibility with a positive attitude and the ability to handle multiple customer inquiries in a fast-paced business environment.
- Serious-minded individual who wants a long-term career in the freight forwarding industry.
The salary range is based on the level of industry experience and work history.