What are the responsibilities and job description for the Inside Sales Rep/Warehouse Associate position at Plastics Family Americas?
POSITION: Inside Sales Representative/Warehouse Associate
About The Role
The Inside Sales Representative / Warehouse Associate plays a dual role in driving customer satisfaction and operational efficiency. You’ll manage inside sales activities -- building strong relationships with customers, processing orders, and supporting the outside sales team while also assisting with day-to-day warehouse operations such as shipping, receiving, and inventory control. This is a dynamic, hands-on position ideal for someone who enjoys both customer interaction and operational excellence.
What You’ll Do
Sales & Customer Service Responsibilities:
About the Company: Polymershapes is the leading distributor of plastic sheet, rod, tube, film, and associated products with over 75 years of industry-leading heritage. Through our network of 80 stocking facilities located throughout the US, Canada, Mexico, and Chile, we provide thousands of diverse customers and industries access to extensive local inventory from world-class supplier partners.
We have plastic distribution’s most knowledgeable and highly trained sales and customer service team. We offer expert conversion capabilities including cut-to-size sheets, film reel conversion, and CNC routing and machining. We consistently deliver innovative solutions our customers because at Polymershapes, You’re the Center of All We Do!
About The Role
The Inside Sales Representative / Warehouse Associate plays a dual role in driving customer satisfaction and operational efficiency. You’ll manage inside sales activities -- building strong relationships with customers, processing orders, and supporting the outside sales team while also assisting with day-to-day warehouse operations such as shipping, receiving, and inventory control. This is a dynamic, hands-on position ideal for someone who enjoys both customer interaction and operational excellence.
What You’ll Do
Sales & Customer Service Responsibilities:
- Build and maintain strong customer relationships through exceptional service and communication
- Generate quotes, process orders, and follow up with customers to ensure satisfaction
- Provide information about products, pricing, and availability to new and existing customers
- Place outbound calls to identify opportunities, decision-makers, and service needs
- Collaborate closely with the outside sales team to proactively increase market share
- Work with warehouse personnel to ensure orders are processed accurately and efficiently
- Assist with inventory management based on customer and branch needs
- Perform shipping, receiving, and material handling duties
- Conduct regular inventory counts and maintain organized stock areas
- Operate forklifts and other warehouse equipment (certification or willingness to obtain required)
- Perform cut-to-size and fabrication as needed
- Ensure adherence to housekeeping standards, OSHA regulations, and company safety procedures
- Communicate effectively with Sales and Management on material status and order fulfillment
- Support warehouse process improvements and uphold company operational procedures
- Strong communication, interpersonal, and negotiation skills
- Excellent business writing and computer skills (Microsoft Office proficiency required)
- Positive attitude, strong work ethic, and eagerness to learn and grow
- Ability to multitask and adapt to changing priorities in a team-selling environment
- Capability to lift up to 50 lbs regularly
- High level of honesty, integrity, and customer focus
- Must be at least 18 years old and eligible to work in the U.S
- Must pass background check and drug screening
- High School Diploma or GED required
- (Preferred) Bachelor’s degree in Business, Sales, or related field; experience in industrial or plastics distribution
- Competitive base salary profit sharing bonus
- Paid vacation, holidays, sick days, and personal days
- Full benefits package (medical, dental, vision, short- and long-term disability)
- 401(k) with company match
- Tuition reimbursement and paid parental leave
- Defined career growth opportunities with mentorship and training
About the Company: Polymershapes is the leading distributor of plastic sheet, rod, tube, film, and associated products with over 75 years of industry-leading heritage. Through our network of 80 stocking facilities located throughout the US, Canada, Mexico, and Chile, we provide thousands of diverse customers and industries access to extensive local inventory from world-class supplier partners.
We have plastic distribution’s most knowledgeable and highly trained sales and customer service team. We offer expert conversion capabilities including cut-to-size sheets, film reel conversion, and CNC routing and machining. We consistently deliver innovative solutions our customers because at Polymershapes, You’re the Center of All We Do!