What are the responsibilities and job description for the Terminal Dispatcher - Midland, NC position at Plastic Express?
Company Overview
Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 22 full-service facilities, more than 40 bulk terminals, and 52 railcar terminals offering more than 8,500 railcar spots across the country. We are located near 9 major ports in the U.S. and rely heavily on our rail infrastructure to handle imports /exports as well as regional distribution. At many of the Plastic Express sites, we also handle some non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 250 trucks, with approximately 250 trailers performing full bulk truck distribution business. Plastic Express is headquartered in Houston, TX and has over 600 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our “Can Do” tradition.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary:
The Terminal Dispatcher, dispatches drivers, communicates & schedules equipment maintenance. Individual will communicate with and assist Terminal Manager (TM) in investigating and resolving customer complaints. Also responsible for communicating with drivers on daily dispatch and other company information provided by TM.
Essential Functions/Duties:
DOT Safety Compliance
- Full Understanding of DOT HOS
- Full Understanding of company ELD equipment
- Communicate to drivers or assist in maintaining full compliance
Driver Management
- Communicate with drivers on behalf of TM
- Maintain driver’s schedules and assign work tasks
- Super User of Drivers tools & functions
Dispatch
- Prepare daily dispatch to ensure that the drivers are being routed in an efficient and productive manner to include product compatibility and wash requirements in regards to Plastic Express procedures
- Interface with PLXP Customer Service Representatives to ensure the Customer Order requests are being met
- Communicate items that will effect delivery performance
- Serve as dispatcher to both produce daily dispatch of loads & close out loads in the Live Load Review Finalization process
Maintenance
- Provide Tank wash with wash List daily
- Ensure that all washout inspections of trailers are completed
- Make Equipment available for 90-day service schedule
- Oversee overall equipment maintenance to include:
Rail Terminal
- Communicate with PE Rail Team for inventory needs
- Cross check that dispatched inventory is available for dispatch
Sample & Seal Program
- Oversee sample retention and driver seal records for terminal compliance
- Order and maintain sample bag & railcar seals inventory from vendors
- Input seals into PXTM for driver traceability
Qualifications:
Required Education and Experience
- High school diploma
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These tasks include, but are not limited to:
- Prolonged periods standing and walking
- Must be able to visually inspect trucks & trailers
- Must be able to lift and carry up to 50 pounds
- Proven leadership skills – able to influence and motivate others to quickly achieve results.
- Ability to work independently and as part of team.
- Ability to recognize onsite risk factors and take appropriate action with firmness and tact.
- Detailed oriented with a tenacious focus on results.
- Excellent oral and written communication skills.
- Excellent presentation skills, with the ability to effectively present to a broad array of employees and decision makers and ability to effectively present complex topics in a concise manner.
- Good interpersonal and management skills.
- Demonstrated proficiency with Microsoft Office products at the following levels:
- Word, Excel, Outlook: Intermediate level of skill.
- PowerPoint: Basic level of skill
- Basic computer skills with regard to PXTM Dispatch / Load Finalize / Px Drive
- Global, cultural, and environmental awareness
- Excellent business acumen
- Understanding, yet persuasive and decisive when dealing with others both internal and external to the organization
- Relationship development and management
- Ability to organize broad groups to meet objectives and deadlines.
Additional Job Details:
Supervisory Responsibility:
- Will serve in a supervisory capacity for all Bulk Drivers assigned to the terminal as well as other terminal support personnel.
Work Environment:
- This job routinely operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners and also often requires the use of hand tools while working on or under trucks and trailers.
Position Type/Expected Hours of Work:
- This is a full-time position. Must be on call for guidance 24/7, while Terminal deliveries are taking place.
Travel:
- No Travel Required
Benefits and Perks:
- Family health benefit packages - after 90 days
- Vacation pay - after 90 days
- Holiday pay - after 90 days
- Company matching 401k retirement program - after 90 days
Duties and responsibilities may be added, deleted and/or changed at any time at the discretion of management.
In line with Plastic Express’ Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.