What are the responsibilities and job description for the SERVICE REPRESENTATIVE position at Plasser American Corp?
Some see the railway as transportation, while at Plasser American we see it as transformation. The story of how steel tracks turned the American promise into American progress and forged a trusted pathway to the possibilities of the future. It’s a story that continues today, an American legacy unfolding mile by mile. There is a lot riding on those tracks and we know that support, quality and know-how are all important aspects in staying on track.
That’s why the Plasser American tradition begins with a promise. A promise to do things right. An unapologetic commitment to quality that makes us the longtime trusted leader in cutting edge American made innovations for the North American railway. It’s a promise to see things differently to turn ordinary steel into safer passages. To be a partner that you can count on to engineer solutions for the challenges of today and for the opportunities of tomorrow. From research and design, expert manufacturing and delivering unapparelled services, our customers trust us to keep them ahead of the curve.
Progress is about more than getting from Point A to Point B. It’s knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner. Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance. The railway is a path to the future, choose this path and apply today.
General Scope: To Provide technical services to customers of Plasser American Corporation
Position Summary:
- Must possess the necessary experience to operate, service, troubleshoot and repair track maintenance equipment.
- Must be capable of instructing railroad personnel in the operation and maintenance of track maintenance equipment.
- Must be able to read and understand hydraulic, pneumatic and electrical schematics.
- Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.
- Potentially requires extensive domestic travel, and the possibility of travel abroad.
Supervisory Responsibilities:
Does not have direct supervision of any employee, however, will be required to supervise customer's employees in the form of instruction. Must be self-motivated and perform assigned task with limited or no supervision.
KNOWLEDGE, SKILLS AND ABILITIES
(The knowledge, skills and attributes required for satisfactory job performance)
Education: High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
Knowledge: Incumbent must have proficient knowledge in the following areas:
- Knowledge of hydraulic systems
- Knowledge of electrical systems
- Knowledge of pneumatic systems
- Knowledge of computer control systems and associated software
Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills:
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Applicable Technical Competencies: Incumbent must have working knowledge and demonstrated abilities utilizing mechanical knowledge: Specific applications combined with knowledge competencies are as follows: Rating Level: 1-5 (1= minimum 5= Maximum)
Application | Required Level of proficiency | Preferred Level of proficiency |
Hydraulics | 2 | 4 |
Pneumatics | 2 | 4 |
Electronics | 1 | 4 |
Electrical systems | 2 | 4 |
Computer software | 2 | 4 |
Personal Attributes: Incumbent must maintain strict confidentiality in performing the duties of a Service Representative. The incumbent must also demonstrate the following personal attributes:
- Be honest and trustworthy
- Be respectful
- Possess cultural awareness and sensitivity
- Be flexible
- Demonstrate sound work ethics
Benefits:
- Accrue 80 Hours of Paid Time Off during your first year of employment
- 10 Paid Holidays per year
- 401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary
- You may receive a merit bonus after completion of the audit at the end of the fiscal year
- Tuition Reimbursement
- Free Short and Long Term Disability after 90 days of employment
- Free Life Insurance – 2 times your annual salary
- Company Events
- Free employee medical and dental coverage. – valued at $7,500.00
About Plasser American:
As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America. Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility. PAC is making the needed investments to continue its growth trajectory for many years to come. The next several years will be an exciting time of transformation. We look to the future to enhance our team and achieve our goals.