Sr. Field Service Engineer

Sr. Field Service Engineer Phoenix, AZ Job Type Full-time Description SUMMARY: Provides advanced, and expert-level maintenance and repairs service and training on assigned equipment, while maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. DUTIES AND RESPONSIBILITIES: Independently conduct repairs, upgrades, preventative maintenance, system installations, and supports in-house operations on 5 of the Plasma-Therm Product lines Capable of conducting Level 1 and 2 training at a customer’s facility on Versa line ICP Etchers Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Capable of He leak testing using either a Helium Leak Detector and/or Residual Gas Analyzer Is prepared to assist Junior level FSE’s with issues when requested Proficient in the use of Microsoft Excel, Word and PowerPoint Familiar with a variety of the Plasma-Therm practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals independently. Capable of Multi-Tasking when required Leads and directs the work of others. Able to complete daily and weekly reports on time SUPERVISORY RESPONSIBILITES: Required to be a Mentor for Junior FSE’s with responsibility for evaluating, certifying and training assigned FSE. Requirements QUALIFICATIONS: B.S. degree from four-year college in an Engineering discipline or: 8-10 years of experience on semiconductor and related equipment. At least 5 years of Vacuum , RF, and Electrical experience required Capable of understanding Etch and CVD related processes, background in Process Parametric is useful Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and valid passport without restrictions