Work Management Specialist

About Us

Welcome to United Utility, a dynamic player in the electric utility industry, headquartered in the vibrant city of New Orleans, LA. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety, Quality, Integrity, and Professionalism. At United Utility, we craft power delivery solutions – built safe, engineered smart, and driven by what customers demand – fueling communities with reliable energy. We are the best-in-class, trusted partner delivering customer-centric Power Delivery Construction and Engineering solutions.

About The Role

The Work Management Specialist supports on-line work control process, assists with the development of work packages, ensures reporting, and capture of work completed, tracks work order status, and ensures all project documentation is collected for project closeout. This position is 100% onsite Monday-Friday 8am-5pm.

Key Responsibilities

• Establish office functions to support the execution of work in the field
• Primary point of communications with the customer on work order scheduling, status, changes, and closeout.
• Provide field support for work package revision/field changes, problem resolution, and work package/work order interpretation.
• Coordinate with customer for order and delivery of major materials
• Coordinate with Billing function to facilitate timely, accurate invoicing
• Coordinate activities of other office personnel
• Perform other duties as assigned.
• Competencies:
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time
• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring -Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Operations Analysis- Analyzing needs and product requirements to create a plan or solution.
• Systems Evaluation- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Key Qualifications

• An ideal candidate will have a bachelor’s degree; High School Diploma or GED is required.
• 2-3 years' experience in an office support role.
• Demonstrated experience in developing/maintaining project plans and schedules is required.
• Experience reading, evaluating, interpreting, and communicating provisions of contracts is preferred.
• Must have experience in performing, monitoring, and reviewing planning and scheduling functions.
• Must be proficient with PC operating systems and in several basic software applications, including Microsoft Office Suite software.
• Must be skilled in oral and written communication and fundamentals of work scheduling.
• Proven ability to demonstrate a high level of ethical behavior, integrity and trust.
• Must actively demonstrate the United Utility company values and support the United Utility Ethics and Standards.
• Must have the ability to obtain and maintain a working knowledge of United Utility and client technical manuals and procedures; to pass United Utility and client specific training and qualifications as required; subject to personnel call out as required in support of nuclear station emergent work requirements; to work overtime, to include shift work, weekends, and holidays as needed; and be able to pass all background and screening requirements for the position, to include drug and/or alcohol screening.

Key Info

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms.

At United Utility, we value diversity and are committed to creating an inclusive and welcoming environment for all candidates. We encourage individuals of all backgrounds and experiences to apply. Join us in shaping the future of the electric utility industry, where your skills and expertise will make a meaningful impact on our mission. We look forward to welcoming you to our team!

Accessibility: If you need an accommodation as part of the employment process, please contact
Email: HRSC@unitedutility.com

Equal Opportunity Employer is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.