What are the responsibilities and job description for the Field Service Team Leader position at Planteria Group?
At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.
We've grown from a small family business into the UK's leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we've partnered with some of the UK's, and now US's most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.
Our success is driven by a fantastic team of 170 employees internationally, and we're continuing to expand. We're now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.
Requirements
Your Impact:
We're looking for a hands-on Field Service Team Leader to join our growing team who has a passion for plants, people, and delivering outstanding customer experiences.
This is a dual role where you'll spend time out in the field, carrying out plant maintenance and ensuring our clients' displays always look their best, as well as leading and supporting our regional technician team.
Working closely with the Operations Manager, you'll ensure the team runs smoothly, with well-planned client visits, rapid response times, and great communication at every stage. Some additional aspects of your role will include:
Compensation Range: $58,000 to $65,000 (Depending on experience) Benefits
At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!
If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we'd love to hear from you. If you feel that you don't quite hit the experience, we're after, please do apply anyway as we're always looking for people who are looking to grow and develop us!
Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.
We've grown from a small family business into the UK's leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we've partnered with some of the UK's, and now US's most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.
Our success is driven by a fantastic team of 170 employees internationally, and we're continuing to expand. We're now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.
Requirements
Your Impact:
We're looking for a hands-on Field Service Team Leader to join our growing team who has a passion for plants, people, and delivering outstanding customer experiences.
This is a dual role where you'll spend time out in the field, carrying out plant maintenance and ensuring our clients' displays always look their best, as well as leading and supporting our regional technician team.
Working closely with the Operations Manager, you'll ensure the team runs smoothly, with well-planned client visits, rapid response times, and great communication at every stage. Some additional aspects of your role will include:
- Leading and support a team of field service technicians, setting clear expectations and coaching them to meet individual and customer service goals
- Deliver plant maintenance for client sites
- Monitor and improve plant maintenance processes to enhance display quality and efficiency
- Plan and schedule technician routes using our internal software, ensuring time and resources are used effectively
- Assign projects and coordinate rapid responses to customer requests
- Manage the plant replacement supply chain, liaising with our wholesale partners
- Support recruitment, onboarding, and training of new technicians
- Assist with audits and quality checks when required
- Experience leading and supporting a team day to day
- The ability to communicate clearly and confidently with both your team and customers
- An analytical mindset. You know how to turn data and insights into positive action
- Strong organisation and planning skills, ensuring projects and timelines stay on track
- Horticultural knowledge (desirable) or a passion for our space, with a willingness to learn (full training is provided)
- A strong eye for detail and a real sense of ownership in your work
- Natural problem-solving skills, a proactive approach, and a can-do attitude
- Ability to travel and access to good transport links in New York City
- A full driving license
- Flexibility to work to varying hours
Compensation Range: $58,000 to $65,000 (Depending on experience) Benefits
At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!
If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we'd love to hear from you. If you feel that you don't quite hit the experience, we're after, please do apply anyway as we're always looking for people who are looking to grow and develop us!
Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.
Salary : $58,000 - $65,000