Account Manager

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UK’s, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 170 employees internationally, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

As part of our continued growth, we’re looking for an Account Manager who will nurture and grow our client relationships, ensuring every customer feels valued, supported, and inspired by our partnership.

You at the heart of our client relationships responsible for ensuring our customers stay with us, grow with us, and become passionate advocates of our work.

This role blends commercial responsibility with relationship excellence. You’ll be accountable for managing and expanding a portfolio of existing clients, proactively identifying ways to add value through new products, planting enhancements, and service innovations.

Some of your key responsibilities will include:

• Manage and develop a portfolio of key client accounts, ensuring high satisfaction and long-term retention.
• Build deep, authentic relationships with client contacts at all levels becoming their trusted advisor and go-to-partner.
• Maintain regular communication through reviews, site visits, and proactive check-ins to keep clients engaged.
• Identify opportunities to innovate and upsell, introducing new plants, displays, and services that enhance the client’s environment.
• Resolve client issues promptly and effectively, ensuring smooth operations and outstanding service delivery.
• Collaborate closely with operations, design, and maintenance teams to deliver excellence on every project.
• Monitor account performance, renewal timelines, and client satisfaction metrics.
• Secure referrals and introductions to new business opportunities within existing client networks.
• Achieve annual sales growth and retention targets, balancing upsell performance with contract retention and loss reduction.

Requirements

• Proven experience in account management, client services, or relationship management. This would ideally be within the Facilities Management, Design, or the Service industry.
• Exceptional communication and interpersonal skills; high emotional intelligence is a must.
• Demonstrated ability to grow existing accounts through upselling and cross-selling.
• Strong problem-solving skills and a service-oriented mindset.
• Solid commercial understanding, with the ability to interpret contracts and client requirements.
• Highly organized, with strong attention to detail and a bias for action.
• Team-oriented and collaborative approach, working seamlessly across departments.

At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!

If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we’d love to hear from you. If you feel that you don’t quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us!

Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.

Benefits

• The total compensation range for this role is $125K to $150K OTE (Depending on experience)
• Medical, Dental and 401K.
• Learning and Development.