What are the responsibilities and job description for the Account Manager position at Plant This Outdoor Services?
Plant This Outdoor Services is seeking a highly motivated full-time Account Manager to join our team. The right candidate will have at least 3 years of experience in landscaping, lawn maintenance, horticulture, irrigation, fertilization, and/or similar fields. Experience running a large book of business is preferable. This role is ideal for someone passionate about plants and gardening, building strong client relationships, driving sales, managing others, and ensuring exceptional customer service.
At Plant This Outdoor Services, our mission is to cultivate an environment that delivers the ultimate customer experience while creating and maintaining beautiful, sustainable landscapes. As the Account Manager, you will play a critical role in fulfilling this mission by upholding our core values of Integrity, Accountability, Customer-Centric Excellence, and a Solutions-Oriented Mindset.
If you do not meet the minimum experience outlined, a college degree in a field transferable to our industry (such as horticulture or similar) is acceptable.
Key Responsibilities:
- Build and maintain a long-term partnership with the client, ensuring their needs are met with honesty, integrity, and clear communication.
- Act as a trusted advisor by providing expert recommendations and landscape solutions that align with sustainability and efficiency.
- Proactively manage your account, ensuring timely execution of services and quick response to concerns or requests. This includes the ability handle customers requests with urgency.
- Engage with customers and address their concerns timely and without needed follow-up.
- Manage the crews working on the account to make sure that they are not exceeding approved work hours.
- Develop and implement growth strategies to drive additional revenue opportunities within your portfolio.
- Collaborate with internal teams to ensure high-quality service delivery and customer satisfaction.
- Prepare and present proposals that demonstrate value, craftsmanship, and attention to detail.
- Take ownership and accountability for meeting customer expectations and delivering on commitments on time, every time.
- Maintain accurate records of client interactions, contracts, and sales data using CRM software.
Skills & Experience:
To be successful in this role, you should embody our core values and possess the following skills:
- Minimum of 3 years of professional landscaping experience in commercial accounts, multi-family, and/or HOA's.
- Minimum of 1-2 years of Landscape Account Management experience strongly preferred.
- Proven experience in account management, sales, or business development (preferably in the commercial landscaping industry).
- Strong leadership and interpersonal skills, with the ability to build trust and rapport with clients.
- Customer-focused mindset, with the ability to anticipate and proactively address client needs.
- Ability to analyze market trends and develop strategic growth plans.
- Solutions-oriented approach, with a “where there’s a will, there’s a way” attitude.
- Proficiency in CRM software and strong organizational skills.
- Commitment to continuous learning—staying open to new ideas, evolving processes, and industry advancements.
Why Join Us?
At Plant This Outdoor Services, we are not just a landscaping company—we are a team of passionate professionals dedicated to excellence. We are building a company rooted in integrity, efficiency, and exceptional craftsmanship, and we are looking for team members who share our vision and want to grow with us. If you are looking for a fast-paced, rewarding role where accountability and customer relationships are at the core of what you do, we’d love to hear from you!