What are the responsibilities and job description for the Customer Service Associate - Inbound Call Center Support Specialist @ PlantShed position at Plant Shed New York Flowers?
PlantShed is a Customer- focused company dedicated to providing top-noch support and service and we are looking for responsible individuals to work in the customer service department of our expanding company in the plant and flower industry. Applicant should be a positive and outgoing person, ideally with prior customer service experience with a warm and pleasant phone manner. This is a Tues-Saturday, or Sunday Through Thursday, 9-5 and or 10-6 position with some holiday needs. There is opportunity for overtime, although this is only required on major holidays such as Mother's Week or Valentine's Week—opportunity for advancement.
Pay: From $18.00 per hour
Job Description
PlantShed is a customer-focused company dedicated to delivering top-notch service and support. We are seeking responsible, positive, and outgoing individuals to join our growing customer service team in the plant and floral industry.
The ideal candidate will have prior customer service experience and a warm, professional phone presence.
This position follows a Tuesday–Saturday or Sunday–Thursday schedule, with shifts from 9:00 AM–5:00 PM or 10:00 AM–6:00 PM. Some holiday availability is required. Overtime opportunities may be available during peak seasons such as Mother’s Day and Valentine’s Day. There is also strong potential for growth and advancement within the company.
Essential Job Functions
- Create a welcoming and positive experience for customers, ensuring they feel valued and appreciated
- Answer customer inquiries about products both in-store and online
- Respond to Customer Service emails as needed
- Handle incoming calls and resolve concerns with professionalism and diplomacy
- Operate and learn the Point of Sale (POS) system to process transactions
- Maintain knowledge of products and provide recommendations to customers
Qualifications
- Ability to thrive in a fast-paced environment
- Strong verbal and written communication skills
- Excellent multitasking abilities
- Team-oriented mindset
- Availability to work weekends and some holidays
- Proficiency in Microsoft Office
- Quick learner
Preferred Qualifications:
- Knowledge of plants and flowers
- Bilingual skills
Experience
- Customer service or hospitality experience preferred
- Inbound call center experience a plus
- Administrative or retail/sales experience beneficial
- Experience with Virtual Call Center is a plus!
Work Environment
- Office setting
- Communication via phone, email, and in-person interactions
Job Types
- Full-time, Part-time
Benefits
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Schedule
- 8-hour shifts
- Day shift
Additional Information:
Applicants with a criminal record are encouraged to apply.
Required Experience:
- Office Administration: 1 year
- Customer Service: 2 years
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Experience:
- Office Administration: 1 year (Required)
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $18