Automation Field Service Technician

Job description:

Overview: We are seeking a skilled Automation Field Service Technician to provide on-site support for industrial automation systems. The ideal candidate will possess strong PLC programming expertise, IT/OT networking skills, and electrical maintenance experience to troubleshoot, install, and maintain integrated automation and process control systems across various client facilities.

Industries include Energy & Utilities, Water/Wastewater, Industrial HVAC, Central Utility Plants, Process Refrigeration

Roles and Responsibilities:

• PLC/SCADA Programming & Debugging:
• Develop, modify, and troubleshoot
• PLC programs using platforms such as Codesys , Rockwell Automation, Schneider, or others.
• SCADA platforms such as Iconics, Indusoft/Aveva Edge, Wonderware, Intellution, or others
• Validate and verify automation code to ensure system performance and reliability.
• Collaborate with engineering teams to implement control strategies and improve system functionality.
• Electrical Maintenance & Installation:
• Perform routine inspection, testing, troubleshooting, and repair of electrical and sensing components and control panels.
• Install and commission new automation hardware including PLCs, I/O modules, HMIs, MCCs, VFDs, and Instrumentation [Analytical, Flow, Level, Pressure, Temperature, etc.]
• Ensure electrical safety standards and adherence to codes during maintenance and installation.
• IT/OT Networking & Communication:
• Configure and troubleshoot industrial networks such as OPC/UA, Modbus TCP, Ethernet/IP, PROFINET, Modbus, Profibus, and MQTT.
• Integrate automation systems with enterprise IT infrastructure, ensuring seamless communication between devices.
• Maintain our cybersecurity best practices for industrial networks.
• On-Site Support & Customer Service:
• Travel to client sites to support startup, commissioning, troubleshooting, and ongoing maintenance of automation systems.
• Provide technical guidance and training to client personnel as needed.
• Document service actions, system configurations, and repair activities comprehensively.
• System Testing & Validation:
• Perform functional testing of automation systems pre and post-installation or modification.
• Assist with Factory Acceptance Testing[FAT] protocol prior to release for field installation/testing [SAT].
• Conduct performance analysis and suggest improvements to optimize operational efficiency.
• Continuous Improvement & Documentation:
• Keep up-to-date with new automation technologies, network protocols, and industry standards.
• Create and maintain technical documentation, including wiring diagrams, program backups, and maintenance records.

Qualifications & Skills:

• Proven experience working as a PLC / Automation Field Service Technician.
• Strong proficiency in PLC programming (e.g., Codesys based, Rockwell Automation Logix, Schneider Unity).
• Solid understanding of industrial networking protocols (Ethernet/IP, PROFINET, MQTT, Modbus, etc.).
• Electrical troubleshooting and maintenance skills, including control panel wiring and hardware diagnostics, Instrument calibration and configuration.
• Knowledge of IT/OT integration, cybersecurity, and data communication standards.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in dynamic environments.
• Valid driver’s license and willingness to travel to client sites.
• Adheres to process and quality controls processes
• A basic understanding of NEC code and UL508A requirements
• Provide project leadership on difficult applications and solutions
• Excellent performance in stressful environment

Education and/or Experience

- AAS degree or equivalent from two-year college or technical school and three years or more related experience

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person