What are the responsibilities and job description for the Regional Director position at Planned Parenthood?
Planned Parenthood of Southern New England
Care. No Matter What.
We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
The Regional Director, Clinical Services provides inspiring leadership to support the clinical and administrative functions of designated health centers. Provides innovative direction and supervision to Center Managers and ensures that all center operations are compliant with established processes/standards and consistent with the mission and core values of the agency. Monitors key performance indicators including, but not limited to, trends in services, visit volume, patient experience, staff experience, health equity, patient demographics, and staffing patterns. Routinely uses this information to inform the Clinical Services decision-making process, supervise health center managers and care for our business. Creates an environment that engages staff, brings joy to work, ensures our patients have a high quality, patient centered experience of care.
The Regional Director is an innovative, nimble healthcare leader with a track record of advancing access to care, implementing transformative healthcare initiatives, and supporting a matrixed team.
Essential Functions
- Supervises Center Managers in a defined region. Maintains direct contact and assists with daily decision making, as needed
- Provides coaching and mentoring to Center Managers in order to build a dynamic, flexible site culture where staff seeks feedback from customers, processes, and each other on behalf of the customer. Promotes leadership skills. Cultivates a culture where center managers are empowered to resolve conflicts and make difficult decisions
- Ensures that Center Managers have access to ongoing formal and informal training and development. Ensures that Center Managers have information and tools they need to manage the daily operations of the health center and are fully trained on all processes and procedures necessary to complete the essential functions of the Center Manager role
- Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration)
- Cultivates a culture of appreciation and recognition
- Oversees a special project or specific area of priority, as assigned by their supervisor, such as patient engagement, health equity, staff training, telehealth, etc
- In conjunction with Center Managers, supports health center staff in implementing agency priorities
- Routinely analyzes data to ensure that each health center is meeting its productivity and financial goals
- Works with Center Managers to identify, connect and partner with community leaders, agencies, and initiatives outside of PPSNE
- Serves as member of the Clinical Support Team
- Supports an encourages a culture that: Provides a rich conduit of information and ideas between health centers and departments, Participates in ongoing feedback with colleagues, customers and processes, Encourages team to take responsibility for evaluating and improving systems
Key Requirements
- Passionate commitment to PPSNE’s mission and values related to health equity, especially centering on racial equity, and a deep sense of accountability to community
- Minimum of 3 years of direct supervisory with the ability to motivate, inspire and build a team; and management experience in a health care setting
- Demonstrated ability to use quantitative and qualitative data effectively and to inspire successful delivery on key performance indicators
- Demonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiatives
- Self-awareness as it relates to racial and other identities: Is aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
- Authentic relationship building: Interacts effectively and builds trust with a diversity of people and have demonstrated an ability to effectively work across differences. Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn
- Working for and Leading on Racial Equity: you have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions, and consistently integrate your deep understanding of key racial equity concepts into work projects and interactions by addressing structural implications and disproportionate impacts of policies, activities, and decisions on race, class and other group identities within the context of job responsibilities and projects
- You have a demonstrated understanding of how race dynamics impact [to adapt as appropriate for role] supervisory relationships, organizational culture, clinical service delivery, partnerships, campaigns and coalition work, and can demonstrate a history of successfully intervening in problematic dynamics and deepening a racial equity approach within an organization, team, service, program, or campaign
- Demonstrated commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
- Prior success in fostering cross-departmental partnerships and collaborations to advance success of organizational priorities
- A strategic thinker with an analytic bent and a focus on outcomes, finances and impact
- Sound judgement and grace under pressure with a track record of anticipating problems and negotiating solutions
- Excellent relationship building and communication skills, including a high level of self-awareness, empathy, and humility in interpersonal interactions
- A demonstrated ability to work and build trust across cultural differences as well as to effectively communicate across differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability
- Bachelors’ degree required, Master’s degree preferred
$69,822 - $116,370 a year
Salary Range; Min $69,822 Mid $93,096 Max $116,370 and is based on full years of experience.
Due to our commitment to equity and fairness PPSNE does not negotiate salaries.
PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients.
Salary : $69,822 - $116,370
