Virtual Care Medical Receptionist

• Must reside in Colorado and New Mexico**
  
  

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Remote: 90%

On-Site: 10%

Full Position Salary Range: $21.84/hour - $26.08/hour

Starting Pay: Although our full pay range is included above, the budgeted hiring range for new hires is $21.84/hour - $23.96/hour

Additional Pay: $2.25/hour for Spanish fluency (upon passing test)

Schedule: Full-time; ~37.5 hours/week; Benefits Eligible; Non-exempt

What You'll Do

• Provide Outstanding Patient Care in alignment with all relevant protocols, policies, regulations, and quality assurance standards: You facilitate check-in and check-out procedures, including verifying insurance, providing financial estimates, and collecting payment. Coordinate scheduling, referrals, and medication/supply pickup. Perform reception activities including answering laptop-based softphone calls, scheduling, appointment reminders, and promoting patient portal enrollment. Assist patients in accessing financial resources and subsidy funding by following strict funding guidelines and program eligibility criteria. Assist with inbound and outbound communication through a live call queue to support patient care. Coordinate patient portal messages for telehealth visits to reduce no-shows. Run and review system reports at the beginning, end, and throughout shifts; rectify discrepancies as required.
• Support the Team: You review, screen, and assign the internal agency email program to ensure timely communication, accurate information sharing, and effective coordination across departments. Support patient follow-up to ensure continuity of care, which may include but is not limited to outreach via live phone queue, electronic communication, and other virtual engagement tools. Serve as a resource to other staff within your role scope by providing guidance on follow-up protocols and supporting patient care. Navigate unexpected changes including late patients, multiple concerns, no-shows, or technology system failures and coordinate with the management and Care Team as necessary. Process medical records requests.
  
  

Who You Are: You'll deliver compassionate, accurate, and efficient virtual support to patients by facilitating smooth check-in and check-out experiences for telehealth visits. While not physically present at the health center, you play a critical role in creating a welcoming first and last impression through excellent customer service, patient satisfaction, and Continuity of care that ensures each interaction is safe, respectful, and aligned with our standards of care.

Our Ideal Candidate: You are a high school graduate (or equivalent) and have experience with or willingness to learn reproductive health, abortion care, gender affirming care, and family planning. You have access to a private workspace (if remote) consistently for all working hours. You have excellent communication skills, that consider providing exceptional customer service as a core function of your daily work. You are skilled at navigating changing priorities, disruptions, and changes in the work day with limited supervision. You are adept at meeting deadlines and prioritizing work in a fast-paced environment. You are adept at using digital platforms such as Microsoft Suite, Teladoc, payer portals, and prescription management systems to support virtual care workflows.

* If you work from home, this position runs software that requires high-speed internet with 25 MB download and 15 MB upload speeds*

Benefits

Additional Information:

• Medical/Vision/Dental, with extended mental health coverage.
• Accrued PTO and Sick Time
• 401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service).
• Employee Loan Program
• Employee Assistance Program and WorkLife Partnership.
• Paid Family Leave/Paid Parental Leave and MORE!
  
  

To learn more about our amazing benefits visit us HERE.

COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.