Health Center Support RN

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.

Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities.  Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.

PURPOSE OF POSITION:

The Service Support Registered Nurse provides licensed support, patient care, and patient education to Planned Parenthood Keystone (PPKey) patients. This hybrid position provides recovery room services in-center for the affiliate’s Procedural Abortion (PAB) services and is a member of the centralized follow-up team. This position requires flexibility, the ability to travel, excellent clinical and educational skills working with a diverse population, and willingness to work closely with all PPKey departments and medical centers to ensure high-quality care and an excellent patient experience.

The Service Support RN will work either at our Harrisburg and York Centers or at our Allentown Center. 

• Participate in medical, management, & organizational meetings as required.
• Provide management and operational support, mentoring, and training to locations and personnel throughout the organization as needed.
• Provide direct patient services support in health centers on specified days in central PA 

• Review and sign off on clinical lab results in the electronic health record (EHR)
• Notify patients of abnormal test results and discuss the pathophysiology of the condition and plan of care. Arrange for treatment and/or referrals for care
• Consult with the Associate Medical Director and Advanced Practice Clinicians (APCs) to confirm clinical accuracy and appropriateness of care plans
• Maintain ongoing communication with APCs, health center staff, and the Department of Health for coordination of patient care
• Manage the follow-up system for timely notification and reminder requirements to patients
• Monitor incoming messages from patients and center staff through a variety of channels, provide education and guidance on clinical scenarios, and document communications completely in the EHR
• Complete medical record requests and review incoming patient medical records for continuity of patient care plans
• Utilize electronic tools to obtain and review lab results and assign care plans 

• Administer medications to patients including pain medications, prophylactic antibiotics, and Rh immunoglobulin injections
• Monitor orientation, vital signs, and bleeding to determine patient stability and readiness for discharge
• Educate patients and support persons on post-procedural expectations and available support
• Counsel and inform patients about general reproductive healthcare, birth control, and available health center services
• Provide BLS/ACLS support to staff and providers during an emergency
• Provide flow facilitation of patient visits through clear communication with all staff via EHR, Microsoft Teams, email, in-person, etc. 
• Ensure all charting and required consents are complete in EHR 
• Other duties and responsibilities as assigned 

• • Maintain active RN license and CPR/ACLS/PALS certification as appropriate
• Serve as an Ambassador for the organization to inspire support and connection with the mission and services provided by the affiliate • Ensure completion of required annual training
• Adhere to all HIPAA and patient privacy regulations
• Participate in the RQM management process for medical protocols, regulatory agency compliance, HR policies, and workplace safety policies
• Provide culturally sensitive and quality customer service to all patients
• Work collaboratively with the center team to meet patient needs as well as individual and center productivity levels
• Use the EHR, Microsoft 365, and other electronic applications efficiently
• Other duties and responsibilities as assigned 

PP Keystone values the recruitment of staff with diverse experiences, backgrounds and perspectives. PP Keystone considers all applicants for employment irrespective of their membership in any particular EEO category and strongly encourages all persons to apply.