Health Center Manager

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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This position is located in Columbia Missouri and is responsible for the supervision of day-to-day clinic operations, supporting high quality, patient - focused care. The incumbent will supervise health center operations and staff in a health center offering procedural abortions in addition to other sexual and reproductive healthcare.  The manager is responsible for achieving high patient satisfaction ratings, health center productivity and assuring compliance with policies and procedures.  Supports and carries out PPGP’s Mission:  upholding the standard for providing high quality sexual and reproductive health care; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision-making.

Work Week - 37.5 hours

Starting Range: $65,000- $73,000 annual salary based on experience

• Manages daily activities of a health care team that may include RN’s, LPN’s, sonographers, and clinic support staff.  Monitors patient flow and maximizes efficiencies and productivity by adjusting workflow and staffing.  Integrates front office operations with the patient service areas to deliver superior patient experience.
• Carries out supervisory responsibilities in accordance with PPGP’s policies, procedures, and applicable laws including interviewing, hiring and training employees; planning, assigning and directing work; appraising annual performance; coaching and developing team members; and addressing performance issues should they occur; addressing complaints and resolving problems in an effective, timely manner.  Creates and maintains an atmosphere of teamwork and high staff morale.  Builds and reinforces a culture where center staff is personally accountable and takes pride in their work. 
• Responsible for the revenue cycle functions of the facility and ensuring that all PPGP revenue cycle policies and procedure are followed by front desk staff. Ensures that cash handling policies and procedures are followed throughout the patient visit.  Monitors audit trails and electronic health record reports to provide timely feedback and identify training needs of front desk staff.
• In partnership with the security team ensure building safety for patients and employees and safeguards cash and other assets.
• Conducts daily staff huddles periodic staff meetings and one-on-ones meetings to insure everyone is informed and current on affiliate news and performance expectations.
• Regularly updates inventory counts maintains documentation of inventory for PPGP Finance department.  Monitors discrepancies in inventory to make sure that PPGP inventory management policies and procedures are followed. 
• Effectively models positive customer services and is responsive to patient needs and concerns.  Assesses and addresses patient complaints and provides appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.  Takes remedial action when appropriate.
• Initiates and implements new processes and services and completes change management work as needed.
• Ensures that the VP of Health Services and other Medical Management teams as needed, are aware of health center incidents and/or occurrences. Ensures Health Center staff understand and comply with reporting guidelines.
• Ensures accurate completion of patient visit records and manages documentation.
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any per­son currently or formerly receiving services from PPGP.
• Schedules staff to ensure adequate coverage in all health center areas.  Performs multiple health center functions in case of staffing shortages, as needed and within scope of practice.
• Responsible for accurate and timely billing of patients; understands basic principles of managed care contracts; compiles financial data and other statistical reports required by guidelines or requested by management. Ensures the highest level of customer service by regularly monitoring and measuring outcomes.
• Supports PPGP’s Strategic Plan and ensures accountability through successful implementation of assigned objectives, specifically in the areas of employee recruitment, retention, and employee engagement. Achieves health center/affiliate goals and objectives including financial, customer service, revenue and productivity.

• Adapting and Developing 
• Growth Mindset: Committed to improving skills and knowledge which they can apply to improving the organization’s patient care, financial performance and KPIs. 
• Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust. 
• Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, in order to emerge from difficulty stronger and more able. 
• Effective Execution 
• Initiative: Takes proactive steps to improve personal, team, and organizational performance.
• Analyzes problems and identifies and implements solutions
• Leadership 
• Coaches and develops staff
• Motivate others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best. 
• Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors.
• Promotes Teamwork 
• Lifts People Up: Encourages and empowers colleagues.
• Collaborates with Others: Works effectively with others to achieve shared goals.
• Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals. 
• Sets the Example
• Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them.
• Demonstrates Integrity: Values and attends to rules, policies, and procedures.

• Required
• Bachelor’s Degree(B.A.) from a four-year college or university and one to three years healthcare experience or equivalent combination of education and experience
• One to three years of supervisory experience in clinical health care settings
• Leadership experience in an ambulatory surgical center
• Proficiency with Microsoft Office Applications

• Preferred
• Reproductive health services clinic, hospital or other related clinical setting, and three plus years supervisory experience
•  Experience with high patient volume medical or clinical practice environments in which customer service patient satisfaction are priorities

Health Center operates 5 days per week.

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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

·         Demonstrate and Expect Transparency and Accountability

·         Educate and Support the Development of our PPGP community

·         Practice Effective Communication

·         Foster Trust by Being Responsive to the Needs of our PPGP community

·         Demonstrate the Use of Inclusive Practices

·         Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA .

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA identifying individuals, people with disabilities and other underrepresented groups to apply. 

Salary : $65,000 - $73,000