Medical Receptionist (WA)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Medical Receptionist position

Under the supervision and direction of the Health Center Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.

What you will be doing!
Responding to patient requests and coordinating services. Answering questions, providing patient education and referrals. Providing excellent customer service to patients and co-workers. Assisting with keeping appointments on time and optimizing the flow. Performing all front office responsibilities as required by the health center.

Key Responsibilities:

• Assists patients by responding to requests and coordinating services from appropriate personnel or departments as needed.
• Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into affiliate systems.
• Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.
• Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets (PES) and Informed Consent Forms (ICF) and offers Planned Parenthood services or community resources for identified patient needs.
• Provides patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.
• Completes all functions of patient check-in including income screening, explanation of funding, and payment options. Explains the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when appropriate.
• Optimizes patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit.
• Keeps appointments on schedule through ongoing communication with the PCTL, the clinician and the health center manager.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Records and collects patient payments and solicits donations. Follows organizational guidelines to improve collections and minimize uncompensated care.
• Acts as a resource for other staff members, supports and participates in ongoing learning and development of the staff team in the health center.
• Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
• Maintains HIPAA compliance standards regarding patient privacy and confidentiality and follows all other compliance requirements.
• Maintains health center operations by following policies and procedures; reports needed changes.
• Identifies and assists in resolution of health center flow issues.
• Participates in agency research projects as needed.
• Participates in health center efforts to achieve established goals for productivity.
• Responsible for completing training, current certification and competencies as assigned.
• Maintains job knowledge by attending meetings and trainings as required.
• Performs all front office responsibilities as required by the health center, to include opening and closing the front office independently; ensuring all forms and materials are stocked and ready for patient contact; checking patients in and out; ordering, maintaining and selling supplies; answering phones; quoting fees; clerical tasks including maintaining and updating patient accounts, collecting payments, running reports and collecting necessary data.
• Complies with agency cash-handling procedures and completes accurate daily reconciliation of monies before posting a batch.
• Provides patient care in accordance with the needs of the health center as determined by the manager, including but not limited to pregnancy options education, medication abortion education and consent, as well as other tasks as needed; complies with all applicable policies and procedures in the provision of these services.
• Participates and completes new and required training in a timely manner and maintains current status on certifications and competencies as assigned.

Minimum Qualifications:
High school diploma or equivalent and one to two years’ experience in a medical setting.

Preferred Qualifications:
Experience with reproductive healthcare in a clinical office or hospital setting with knowledge of EHR.
Ability to effectively communicate in English and Spanish (bilingual employees may be eligible for an hourly wage premium.)

Salary Range:
$20.76 to $26.47 hourly

Position Type:
Full-time

Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:
This is a union position.
All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

Salary : $21 - $26