What are the responsibilities and job description for the Quality Assurance Technician position at Planmeca USA Inc.?
- Ensures the unit is cosmetically perfect
- Confirms equipment is functioning to company standards
- Ensures that the system is complete (accessories, additional components, etc.)
- Provides feedback to the Senior QA Technician and Warehouse Manager on all discovered issues or defects
- Maintains record of all testing reports and calibration data
- Customizes imaging equipment to customer order
- Requests all necessary components to convert the incoming unit per order
- Performs all testing tasks and calibration
- Completes all paperwork on spare parts requested and provides results to the Senior QA Technician/Warehouse Manager
- Repairs equipment from customer returns
- Requests all necessary spare parts
- Completes all paperwork on parts in and out, provides results to the Senior QA Technician/Warehouse Manager
- Completes the all-final checking procedures per the QA Department standards
- Maintains a clean work area
- Collaborates with other departments: Customer Service, RMA, Shipping, and Parts
- Maintains current knowledge of all company products and all other matters that affect the dental industry
- Monitors workflow when the manager/supervisor is not available
- Ensures all processes and protocols are being followed
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
- Repairs, troubleshoots, and updates computers to company standards
- Performs other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience
- High School Diploma / GED
- Warehouse experience
- Proficient with Computers including Microsoft Office
- Basic networking skills (preferred)
Knowledge, Abilities and Skills
- Ability to use hand tools and power tools
- Self-motivated, enthusiastic and willing to learn
- Proven organizational skills and ability to meet targets, goals, timelines, etc.
- Excellent verbal and written communication skills
- Detail-oriented
- Forklift certified (preferred) If not certified, must become certified within 3-months of hire
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