What are the responsibilities and job description for the Electro‑Mechanical Field Technician, Industrial Systems position at Plank Enterprises, Inc.?
Role at a glance
Qualifications
- Blend hands-on service with customer-facing communication to keep LPI equipment running and customers supported.
- Own the cycle: inquiry → diagnosis → quote → scheduling → on-site service → reporting → follow-up.
- Travel nationally up to 60%, operating effectively from the field and hotels.
- Primary point of contact for parts, service, and inspection requests (phone/email).
- Diagnose issues; produce accurate parts and service quotes within ERP/CRM.
- Troubleshoot electrical systems; coordinate with Engineering for PLC/control challenges.
- Use a multi-meter confidently for on-site electrical diagnostics.
- Plan logistics: flights, rental cars, hotels; manage expense reporting.
- Perform service, installations, and warranty repairs on LPI equipment.
- Submit quotes, orders, and field service reports promptly after each job.
- Maintain responsiveness while traveling—email, quoting, and reporting from remote locations.
- Work cross-functionally with Engineering, Production, Purchasing, and Sales to ensure parts availability and readiness.
- Relay product and customer feedback to Sales and Engineering to drive improvements.
- Nurture customer relationships; schedule annual inspections and identify service opportunities.
- Follow company procedures and safety/quality standards; perform other duties as assigned.
Qualifications
- Mechanical aptitude; eager to learn new technologies.
- Strong communicator who builds trust with customers.
- Blueprint/schematic literacy; collaborates well with engineers.
- Electrical troubleshooting expertise, including PLCs/controls and multimeter usage.
- Comfortable with hand tools and specialized service equipment.
- Skilled at managing multiple projects and long-range schedules.
- National travel readiness, occasionally on short notice; valid driver’s license.
- Technical diploma in Electro-Mechanical, Industrial Mechanics, or related area preferred.
- High school diploma or GED required, plus a minimum of 3 months of relevant experience/training.
- Strong preference for experience with electrical, pneumatic, and hydraulic systems.
- Equivalent education/experience combinations considered.
- Frequent standing, walking, bending, kneeling, and reaching.
- Lift/move up to 40 lbs on a regular basis.
- Manual dexterity and visual acuity for inspection/repair tasks.
- Periodic extended sitting or standing for office activities.
- Field exposure to moving machinery, high noise, temperature variation, fumes/airborne particles, and electrical hazards.
- Office work in a standard environment using computer and phone.
- Customer Service
- PLC Troubleshooting Skills
- Pneumatics Experience
- Preventive Maintenance & Inspection
- Electrical Troubleshooting
- Pneumatics Troubleshooting
- Field Service Readiness
- Hydraulic Systems & Components
- Equipment Repair & Maintenance
- Blueprint Reading
- Technical Support
- Warranty Administration
- Service Documentation & Reporting
Salary : $25 - $35